New Reviewer

Beware of www.via.com

Dear Sir/Madame: Almost a week ago I attempted to book a flight with www.via.com. However, the 58,089.00 rupee was taken from my account and then I received a message that the booking had failed. When I telephoned in I was told that due to a fare jump my booking was cancelled and that the refund would take up to 20 working days. Now this all seems strange since normally a company should not take a consumers money unless they can provide the service and/or product. When trying to speak to customer care, they have been completely unhelpful, merely reciting company policy but nothing more.
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ID
#429787 Review #429787 is a subjective opinion of poster.
Location
New Delhi, Delhi
Loss
$1000
New Reviewer

Via.com cheat me and pathatic customer care

Hi I am a businessman and I keep on traveling across India for business reasons. I was a regular customer of via.com until they didn't cheat me. Last week, I had to go to Mumbai for attending a meeting. I told them as usual to book my air ticket in my favorite airlines. I always travel by IndiGo. They booked my ticket in some other flight that also of evening though I told them that I have leave by early morning flight. I called on their customer care number 3941**** for asking the support but it was getting almost impossible for me to talk to them. It was constantly busy, finally one of them picked up the phone doing a great favor on me. I am not saying it out of frustration; it was the way they behaved with me. Highly rude as if they have not been taught to talk with their clients. They didn't give me another ticket so I traveled using the same and faced lots of inconvenience. I was highly disappointed and from next time I am not going to take the services of via.com. They are pathetic and unprofessional.
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ID
#326007 Review #326007 is a subjective opinion of poster.
Location
Delhi, Delhi
Loss
$300

About

Summary

VIA Metropolitan Transit provides public transportation services. The company was founded in 1977. Its headquarters is based in San Antonio, Texas, USA. VIA Metropolitan Transit serves San Antonio and most Bexar County municipalities including Balcones Heights, China Grove, Castle Hills, Leon Valley, and Olmos Park. The company has more than 500 busses providing local, express bus, day pass, 7 day pass, and transfers per use services. It offers busses for special events like football games, festivals, and fiestas. There are discounts for children and students. All passes can be purchased on the company website. Available payment options are as follows: Visa and MasterCard.

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