VIA Rail Canada Reviews
VIA Rail Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VIA Rail Canada has a 1.6 star rating from 3 reviews with mostly dissatisfied customers, frequent mentions of high price level and poor customer service, and recurring concerns about refund and cancellation policy.
Key Takeaways for Future Customers
- Check refund and cancellation policy before booking.
- Expect possible delays and limited compensation options.
- Watch for seating and fare quirks when booking couples or groups.
Negative Feedback / Risk Areas
- Customer complaints about partial refunds and refund disputes.
- Reports of long delays causing extra expenses and missed plans.
- Poor customer service interactions and perceived price extorting.
- Decline in dining and cabin conditions on some routes.
Positive Feedback
Some reviewers note the service reaches needed destinations and occasional helpful staff interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VIA Rail Canada has a 1.6 star rating from 3 reviews with mostly dissatisfied customers, frequent mentions of high price level and poor customer service, and recurring concerns about refund and cancellation policy.
Key Takeaways for Future Customers
- Check refund and cancellation policy before booking.
- Expect possible delays and limited compensation options.
- Watch for seating and fare quirks when booking couples or groups.
Negative Feedback / Risk Areas
- Customer complaints about partial refunds and refund disputes.
- Reports of long delays causing extra expenses and missed plans.
- Poor customer service interactions and perceived price extorting.
- Decline in dining and cabin conditions on some routes.
Positive Feedback
Some reviewers note the service reaches needed destinations and occasional helpful staff interactions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelation problem.
- - Booked a trip to Oshawa for Aug 14 and canceled on Aug 13 after catching Covid.
- - Via refused to refund the full amount and kept 50%.
On August 3rd I booked a trip to Oshawa for the 14th of August. On August 13th I caught covid and had to cancel my trip.
Via refused to refund the full amount They took 50% of my money.
I would think a Crown Corporation with enormous wealth would have been more considerate.
I am a senior living on a modest income. It's very disappointing.
User's recommendation: Don't get sick.
How they are extorting prices on couples that take the train
- - Called to book Chatham, ON to London, ON; computer placed us apart and charged $7 more per person to sit together, and phone staff were rude.
My husband and I called to book a ticket to go from Chatham, Ontario to London, Ontario the same day. They said on the phone it would cost us more because the computer put us in different seats, so it would cost us $7.00 more each to sit together. And they had rude ladies on the phone.
- Gets use to to were i need to go
- Price extorting
User's recommendation: If your single ride via but if your couples look out for being extorted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer9 hour delay cost us more money had to get a taxi to get a car rental. Our car rental fell through. Couldn't tour Moncton we missed our plans to do that.
- - 9-hour delay; missed rental and Moncton day.
- - Delay explained after 25 hours; no compensation.
- - Son rode Via Rail for the first time; they regret it.
9 hour delay. I've been a customer and have recommended via rail.
Missed our car rental. Missed our only day at Moncton. No explanation for delay until we got off 25 hours later and customer service says we never compensate. I'm shocked at the changes of via rail.
Used to be so pleasant. A few people have mentioned receiving discount in next trip. I guess you pick and choose that . I was hoping to continue to use via rail.
It's the first time my son used it 7nder my recommendation.
I feel like an idiot for that now. Hopefully we could have a compensation so I could tell him I told you they were good!
The train from ***
- - London Ont to Halifax NS trip Aug 9–13, 2023 with seniors (88 & 89).
- - Bathroom light missing; no cabin change; dining ware disposable due to outage.
Never again,My partner and l are still recovering from
London Ont to Halifax NS 9 Aug 23, my partner picked up the train in Aldershot.Returned 13 Aug Halifax to London Partner got off in Aldershot.Return journey a nightmare,cabin had no light in the bathroom( very difficult for two seniors 88 and 89 respectively to cope
with, requested Change of cabin none available,
To top it all all disposable flatware cups and dishes in the dining room(
apparently due to dish washer out of action) and Via has the audacity
to call this business class!!shame on you!! My partner and l were so looking forward to this trip,and now feel it was a complete waste of money and time.We have both travelled on sleeper via trains several times, without complaints!.
As per my heading This trip was from hell,uncomfortable awful food,and certainly wouldnt recommend this trip to anyone Shirley. File NumberEUD357
Preferred solution: Full refund
User's recommendation: Don’t waste you money, the coaches dining room sitting area,and cabins are in rough. condition
Angered, Västra Götaland County
Its about a Job
Nothing to complain about. I spoke to your manager at the traffic control because of a job I have to do tests for everything went very well thank you for asking
User's recommendation: Nothing
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