Via Mobility Services Reviews
Via Mobility Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; consumers are mostly dissatisfied and report missed pickups and poor reliability.
Positive Feedback
No positive details in available Via Mobility Services reviews; the sole reviewer mentioned the service targets seniors but expressed dissatisfaction.
Negative Feedback / Risk Areas
- Repeated customer complaints about missed rides and unreliable pickups.
- Poor customer service interactions and lack of resolution when issues arise.
- Perceived high price compared with alternatives, leading riders to pay for rideshare backups.
Key Takeaways for Future Customers
- Check recent Via Mobility Services reviews before booking and have a backup plan for important appointments.
- Confirm pickup procedures if you have accessibility needs and document communications with customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; consumers are mostly dissatisfied and report missed pickups and poor reliability.
Positive Feedback
No positive details in available Via Mobility Services reviews; the sole reviewer mentioned the service targets seniors but expressed dissatisfaction.
Negative Feedback / Risk Areas
- Repeated customer complaints about missed rides and unreliable pickups.
- Poor customer service interactions and lack of resolution when issues arise.
- Perceived high price compared with alternatives, leading riders to pay for rideshare backups.
Key Takeaways for Future Customers
- Check recent Via Mobility Services reviews before booking and have a backup plan for important appointments.
- Confirm pickup procedures if you have accessibility needs and document communications with customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
VIA MOBILITY SUCKS AND IS NOT DEPENDABLE !!!!!
- - Customer says Via Mobility did not complete a 2:30 PM pickup and no doorbell was rung.
- - They paid about $30 for Lyft.
- - The issue was not resolved.
I FILED MY REVIEW AND THAT'S WHERE THINGS STAND.
Around that time, I was in the small parking lot where I live and also in and out of my room. I get a call that not only I missed my ride, but the driver knocked on my door. THIS IS A ABSOLUTE, OUTRIGHT LIE!!! I NEVER SAW THE VIA MOBILITY VEHICLE, WHICH YOU CANNOT MISS, AND NO ONE KNOCKED ON MY DOOR!!!
Interesting enough, it is documented that I am hearing impaired, so there is a LARGE note above my doorbell, which states, PLEASE RING DOORBELL. The driver never documented that he used my doorbell. I was forced to call for a Lyft Ride, which cost me around $30. Then, the lady I spoke with about this was argumentative and constantly talked over me.
She made NO ATTEMPT to resolve my issue. DO NOT DEPEND ON THIS COMPANY FOR ANY OF YOUR TIDES, ESPECIALLY IMPORTANT ONES!!! They are a absolute joke!!! They claim to help Senior Citizens, which is total *** !!!
USE HOP SKIP JUMP FOR YOUR FREE RIDES. They are TOP SHELF!!!
- Are so undependable
Preferred solution: Pay for the Lyft rides I had to pay for because of their incompetence!!!!!
User's recommendation: SEE ABOVE.
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