Virginia L Vvm
map-marker Buckfield, Maine


We paid in full (huge mistake) for a membership through a resort in Belize..resort was beautiful but we were filled full of lies and promises that were never fulfilled. They say they met all their obligations and will not refund our 11,000.00. Going on the website was a nightmare... Sure, they have luxury resorts for thousands of dollars a week. We can book wonderful vacations through on line sites quicker, cheaper, and instantly instead of waiting days to find out if your vacation week is available.. NEVER IS !!!. We have asked several times to refund our money and they refuse.. Stay Away from this company....We were told all contact with them would be through an American location in Las Vegas,but when we contacted them for info they referred us to someone in Cancun, Mx..After many, many calls and e mails and getting nowhere we are thoroughly disgusted and have lost our money..
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Ganon Iqo

Same thing here. We met at Coco Beach in Belize and were told that we would be able to stay at Venizia del Caribe.

Purchased $12000 for one floating week per year in Gold season (???). When we went to claim our first stay, we were told that we have to go to another resort about 30 minutes away AND still pay per night. Tried going through ResortCom, Via Destionations, Sandy Pointe, Wyndham Grand, and so many other hoops only to get nowhere. Even went to an attorney who said that she cannot help us because the contract is written so vaguely yet water tight.

Extremely upset, and STILL not giving up. Fighting since May 2018.


We should band together to file a class action lawsuit.

Virgin Sjq

We have had exact issues!!!!!

reply icon Replying to comment of Virgin Sjq

We should ban together and file a class action lawsuit.


Having similar issues.

Angelea Wuy
reply icon Replying to comment of Guest-1744923

So have we with much more money lost. This has been going on for five years now and we are not giving up.

reply icon Replying to comment of Angelea Wuy

Angelea - - same... what recourse are you taking?

Is there a group that could be formed? I tried reaching out on Whats App to our rep, tried emails, now the phone number listed in the contract "can not be completed as dialed." No response to emails. The website won't load. Has anyone tried sending registered letters?

Anyone reached out to Wyndham or Coco Beach itself to try to remedy? Any option to do a class action lawsuit agains this fraudulant company??

reply icon Replying to comment of Guest-2417614

Yes, I have the contact information and have reached out. Is everyone else being charged the annual usage fees even though the resort has never been opened?

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Travel Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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