Vexus Fiber
Vexus Fiber Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vexus Fiber has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied; recent feedback warns not to let them cut lines.
Positive Feedback
Price was lower than a previous provider for some customers, and initial offers suggested savings on internet service.
Negative Feedback / Risk Areas
- Repeated service outages and no internet access leading to frustration noted in Vexus Fiber reviews.
- Customer service is unreachable and automated options fail, amplifying Vexus Fiber customer complaints.
- Technician practices included cutting lines and unexpected install charges, raising billing and service reliability concerns.
Key Takeaways for Future Customers
- Confirm installation practices and ask about potential install fees in writing before switching providers.
- Expect to verify uptime and responsiveness of customer service for subscription continuity.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vexus Fiber has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied; recent feedback warns not to let them cut lines.
Positive Feedback
Price was lower than a previous provider for some customers, and initial offers suggested savings on internet service.
Negative Feedback / Risk Areas
- Repeated service outages and no internet access leading to frustration noted in Vexus Fiber reviews.
- Customer service is unreachable and automated options fail, amplifying Vexus Fiber customer complaints.
- Technician practices included cutting lines and unexpected install charges, raising billing and service reliability concerns.
Key Takeaways for Future Customers
- Confirm installation practices and ask about potential install fees in writing before switching providers.
- Expect to verify uptime and responsiveness of customer service for subscription continuity.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No internet
I currently have no internet and am unable to get through on your customer service line. I have called multiple times.
When given the options, I press 2 and nothing happens. It just keeps playing the same recording over and over.
Preferred solution: I would like my internet to work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amarillo, Texas
Cut my lines
I had left Optimum due to pricing. Vexus Fiber was going offer me a better deal.
Well, price wise was much better.
Went from a 200 dollar bill for cable and internet to 80 for internet. Initially had Vexus tv but it would constantly buffer. Was horrible. Rep told me it was better to just drop that and stream only.
Was ultimately with them for about 3 months.
In that time had 2 trouble calls. One they said that previous tech didnt plug in the fiber right. Another one after that said was a bad splice. Neither fixed the issue.
Internet would drop out multiple times during the day.
Optimum was more expensive but at least I didnt have any service interruptions.
I ended up calling Optimum back to go back and got an even better deal. 60 bucks with them internet only. Just stuck with streaming.
But, when tech came out he informed me that there would be an install charge. I was wondering why since I just had service 3 months before.
And apparently Vexus cut my out to run their own line and even cut down my drop which Optimum tech told me that they can cut the outlet, but should verify with the customer. But they can not cut the drop as it is not the home owners and is illegal for Vexus to do so.
Thanks to Vexus, have an additional charge to go back.
I guess its the last middle finger from Vexus. Glad to have working internet again from Optimum.
- Initially cheaper
Preferred solution: Apology
User's recommendation: Don’t let them cut any lines. Tel them to make a new outlet.
Companies Similar to Vexus Fiber
Optimum
“After being a customer for 2 years I moved and needed to cancel my Optimum TV and cell service. It took...“
Astound Broadband
“Internet outages last over 24 hours I hate this company what am I paying for? Too many outages. Price...“
Ziply Fiber
“Ziply had an outage, claimed to be urgently working on it in the 8 hour max day.
multiple...“
Rise Broadband
“Repeating multi day outages. Unable to reach tech support or customer service. Seems to happen every...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.