Vetster
Vetster Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vetster has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and recent recommendations stating "STAY AWAY SCAM SCAM SCAM". Reviews cite high price levels and poor customer service.
Positive Feedback
Few positives reported; no strong praise in available Vetster reviews beyond access to online medication ordering.
Negative Feedback / Risk Areas
- Unexpected convenience fees and high overall billing for shipping and medication.
- Promised next-day shipping delayed to multiple days.
- Unsatisfactory customer service responses and denied prescription documents.
- Customer complaints mention feeling misled and overcharged.
Key Takeaways for Future Customers
- Check Vetster reviews and confirm total fees before purchase.
- Verify refund and billing policies and ask about auto-ship or subscription charges.
- Document communications with customer service if disputing charges or delivery.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vetster has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and recent recommendations stating "STAY AWAY SCAM SCAM SCAM". Reviews cite high price levels and poor customer service.
Positive Feedback
Few positives reported; no strong praise in available Vetster reviews beyond access to online medication ordering.
Negative Feedback / Risk Areas
- Unexpected convenience fees and high overall billing for shipping and medication.
- Promised next-day shipping delayed to multiple days.
- Unsatisfactory customer service responses and denied prescription documents.
- Customer complaints mention feeling misled and overcharged.
Key Takeaways for Future Customers
- Check Vetster reviews and confirm total fees before purchase.
- Verify refund and billing policies and ask about auto-ship or subscription charges.
- Document communications with customer service if disputing charges or delivery.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam!!!!!!
I paid $19.99 for 1 business day shipping on a $25 medication. The medication, the $20 shipping, and tax should have been under $60.
Nope. They added a $15 to $16 convenience fee. For what? Then, it showed that the medication wasn't going to get to me before 5 days, even though I paid for next day shipping.
I called and was given unsatisfactory answers. When I asked for the script, I was told they couldn't provide it because the doctor's address and phone number were on it. This was a lie. All of the doctor's scripts come with that information; it's on all your medication bottles or the hard copy script if you go in person.
So, I was lied to, ripped off, and accused of being hostile because I capitalized a few words. Never again!
Preferred solution: Apology
User's recommendation: STAY AWAY SCAM SCAM SCAM
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Hi Cristina, we're sorry you are disappointed. We understand your frustration and appreciate your feedback.
Vetster veterinarians will often send prescriptions to local pharmacies for same-day pickup if there is a human equivalent. Unfortunately not all pet-specific drugs are available at human pharmacies and some do require shipping. The $15.99 service fee is necessary to cover the costs associated with coordinating between our support team, our partner pharmacy, and your veterinarian. This coordination is crucial for ensuring that your pet’s prescription is handled efficiently and correctly, leading to timely preparation and delivery.
Unlike traditional clinics, veterinarians on our platform practice independently, meaning their personal contact information is included on prescriptions.
To protect their privacy, we cannot release prescriptions directly to clients, but we’re always happy to fax them to a pharmacy of your choice. If you have any further concerns, our support team is here to help.