VetRxDirect Reviews
VetRxDirect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VetRxDirect has a 2.7 star rating based on 1 customer review; consumers are mostly neutral. Reviewers value product diversity and location, and note the price level is low.
Key Takeaways for Future Customers
- VetRxDirect reviews mention ease of ordering concerns for customers without computers.
- Expect low price positioning and a range of products.
- Check order details closely and follow up on order confirmations.
Negative Feedback / Risk Areas
- Customer complaints about wrong items and delays when requesting expedited replacements.
- Refunds not issued promptly and concerns raised about product sourcing and safety.
- Requests for phone ordering and more responsive customer service went unmet.
Positive Feedback
One reviewer reported receiving product as ordered and asked not to be contacted further.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VetRxDirect has a 2.7 star rating based on 1 customer review; consumers are mostly neutral. Reviewers value product diversity and location, and note the price level is low.
Key Takeaways for Future Customers
- VetRxDirect reviews mention ease of ordering concerns for customers without computers.
- Expect low price positioning and a range of products.
- Check order details closely and follow up on order confirmations.
Negative Feedback / Risk Areas
- Customer complaints about wrong items and delays when requesting expedited replacements.
- Refunds not issued promptly and concerns raised about product sourcing and safety.
- Requests for phone ordering and more responsive customer service went unmet.
Positive Feedback
One reviewer reported receiving product as ordered and asked not to be contacted further.
Lakeland, Florida
Help placing order
Allow me to place order by phone! I am 88 do not have a computer, never had a computer, do not know how to
use a computer, but I know how to order by phone!!
Order is wrong.
I ordered the appetite motivator Inaba Churus and received the plain Churus without the appetite motivator.
Need to reorder ASAP and expedite the corrected order, please!
Vancouver, Washington
All is just fine. Have received product as ordered
I hadn't received an email with order number. All is good.
Do not bother me again. I have said several times this is all handled.
Coralville, Iowa
Would not recommend seller
- - I asked VetRXDirect about RXVits.
- - RX Vitamins says no online sales.
- - They back vet-sold products.
- - Dog vomited after supplements.
- - Refunds are not issued.
I originally contacted this company in March of 2017 about their RX Vitamin supplements. I asked them in writing if they purchase these supplements directly from RX Vitamins, and they gave me an answer that made it sound like they do, but looking closer as their wording, I was suspicious if they actually do buy from them directly. So I asked again. The next response was that they are not allowed per company policy to state what vendors they use. But in the meantime, I had contacted RX Vitamins directly.
They stated they do not sell to online pharmacies and do not know how this company is obtaining their supplements. They also stated that they do not back any of their supplements that are not sold directly through a veterinarian's office. So, I reported VetRXDirect to the Iowa board of pharmacy, the BBB, and the Iowa attorney general's office.
The company responded back and was adamant that there is nothing wrong with these supplements, stating they are not expired, counterfeit, or tainted. So, about a month ago, I decided to give the company a try, because I was wanting to save some money. Big mistake. I ordered the RX Vitamins Renal support and the RX Vitamins Phos-bind. My dog has taken these supplements before. I gave her the supplements purchased from VetRxDirect twice. Both times she vomitted. The vomitting immediately ceased upon ceasing to give her the supplements. So, I filed more reports, including one with the FDA.
To date, the company has not refunded my money even though I have requested it in writing. I am not sending the products back because a) they cannot resell them due to opening them; b) I am holding on to them in case the FDA needs to inspect them.
I would also suggest reviewing their Yelp reviews. I've never seen so many one star ratings in my life.
- Product
- Customer service
Preferred solution: Full refund
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