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Veterinary Specialists And Emergency Services

Veterinary Specialists And Emergency Services

www.vsesrochester.com
What is your customer experience with Veterinary Specialists And Emergency Services?

Veterinary Specialists And Emergency Services Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Veterinary Specialists And Emergency Services has a 1.0 star rating from 2 reviews and consumers are mostly dissatisfied; recent reviewers urge others to avoid this clinic and note persistent concerns in Veterinary Specialists And Emergency Services reviews.

Positive Feedback

Few or no positive comments appear; reviewers do not highlight good outcomes or strong customer service.

Negative Feedback / Risk Areas

  • Multiple customer complaints cite alleged improper care leading to pet deaths or loss.
  • Reports describe poor communication and difficulty reaching clinicians, reflecting weak customer service.
  • Complaints mention unexpected high charges on bills and lack of transparent billing practices.

Key Takeaways for Future Customers

  • Read Veterinary Specialists And Emergency Services reviews before visiting and ask for clear treatment plans and cost estimates.
  • Get written consent for major procedures and verify communication policies to reduce risk of disputes.
  • Consider second opinions for serious diagnoses and document all interactions if you expect billing or care issues.
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Media from reviews

Veterinary Specialists And Emergency Services - Looking for my dog
Veterinary Specialists And Emergency Services - They killed my dogVeterinary Specialists And Emergency Services - They killed my dog - Image 2
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Jennifer B Upp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Looking for my dog

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AI Highlights
  • - A fill-in vet took my dog and lied about it.
  • - Other vets say my dog's bloodwork shows an infection.
  • - How could you allow someone to steal someone's pet?
Veterinary Specialists And Emergency Services - Looking for my dog
Updated by user Nov 25, 2024

Not resolved. No one has contacted me.

Original review Oct 26, 2024

My problem is that you allowed a fill-in vet to take my dog and then allowed her to lie about it. I've talked to other vets about my dog's bloodwork and they said she had an infection. How could you allow someone to steal someone's pet?

Loss:
$6000
Cons:
  • Lie and rip people off
  • Steal

Preferred solution: i want my dog back and compinsated for heart ache

User's recommendation: do not go through thrive pet healthcare or any of the vet hospitals or clinics they own

View full review
Jennifer B Upp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rochester, New York

They killed my dog

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AI Highlights
  • - Emergency vet in Rochester, NY on 01/07/2023.
  • - Ultrasound showed internal bleeding.
  • - Owner says the dog was euthanized without consent.
Veterinary Specialists And Emergency Services - They killed my dog
Veterinary Specialists And Emergency Services - They killed my dog - Image 2

I took my dog into veterinary specialists and emergency services located at 825 white spruce blvd. in Rochester New York on 01/07/2023.

She was alert in the car except she couldnt get up to walk. They came out and carried her inside to the back. We were taken to an exam room where we waited for an hour before someone named Dr. Maggie Lynch came in and said that they did a bedside ultrasound and she(Charolette) had internal bleeding.

Dr. lynch then said that they could do surgery on charolette and it would be expensive. She then left the room for another 45 minutes and came back in and said it would be in charolettes best interest to put her to sleep. I said no.

I asked if we could go see charolette and she told me to wait a few minutes. It turned into a half an hour. She came back in and took us to the back where charolette was and charolette was incoherent and bearly lifted her head.( I think they sedated her without me knowing). Charolette put her head down and stretched.

Dr. lynch said we gotta do it now. I was under the assumetion that she meant the surgery so we went into the exam room where one of the representatives brought me in paperwork to sign. dr.

lynch came in and said its done. I thought she was talking about the surgery. Come to find out that she put my dog to sleep without me knowing or consent. They handed me a bill and walked out.

I was so upset with the whole situation. And since that day I have tried to call several times to talk to dr.

lynch and everytime I was told that shes too busy to talk to me. My baby girl shouldnt of never died because of them.

Cons:
  • No compassion
  • Greedy

Preferred solution: justice. i want whoever was involved arrested

User's recommendation: pleade dont take ur pets here.

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Anonymous
map-marker Dallas, Texas

Rochester Vet Clinic - Emergency - Worst

AI Highlights
  • - Waited 3+ hours for emergency care.
  • - Cat dehydrated after swallowing string.
  • - Vet offered to cut the string to end suffering, but the string was not cut.

I had the Worst Experience Ever at a local Rochester Veterinary Clinic, vetspecialistsofrochester.com, Veterinary Specialists & Emergency Service. i had taken my pet for emergency care after he had swallowed a string.

Simple fix I thought, not quite. After nearly 3 hours in the waiting room, they asked me if they should give fluids; I was surprised. Here was a cat that was diagnosed as dehydrated and anorexic, due to the condition he was in after swallowing the string. He had needed fluids immediately, thus the emergency care.

They took him in the back, away from me, and I waited. After 3+ hours, Dr. Jen Grossman came to meet me. Long story short, she said that she would cut the string to end his suffering and we would go home to seek care in the morning.

After arriving home, after paying the bill, I could see that Wallie's suffering was worse. The string had NOT been cut. He was dying, suffering,.

There was No apology from this clinic. They took my money and sent us a on trip to meet the Reaper.

Loss:
$600
View full review
1 comment
Guest

Your cat is anorexic?

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