Vetcove

My vet's office recently began requiring pet parents to order from Vetcove to ship their pets' prescriptions to their home, as opposed to Chewy or similar online pharmacies. I ordered on Saturday July 26.

My vet's office approved in the morning of Monday July 28. The product did not even ship until Friday August 1 AFTER I followed up via email, and it will not arrive until Tuesday August 5th (a week and a half after I ordered, and outside of their 1-5 day arrival promise). There was no response to my email requesting an update on my order.

Vetcove misleadingly promises food will arrive within 1-5 days, but this is the actual shipping time. They make no mention of their processing time.

Evidently, that processing time is not included in their arrival time promise. For my order, the processing time was 5 business days in addition to the 1-5 days for ground shipping.

During this time, my cat ran out of his prescription food. Vetcove claims to compete with Chewy in terms of user experience. Chewy would have had our food here within 3 days of ordering.

Thankfully, we were able to get the food from our vet's office at an increased price. Do not use Vetcove for anything remotely urgent or time-sensitive.

It's unacceptable to take so long to send pet prescriptions with absolutely no communication.

My vet now charges a processing fee in order to send prescriptions to Chewy as opposed to Vetcove, which I will happily pay if it means I never have to rely on Vetcove again. They are unreliable, uncommunicative, and do not fulfill their shipping promises.

Vetcove failed to deliver my cat's food on time - do not use them for urgent needs

This number keeps calling my phone continuously but never leaves a message. I finally answered to a recorded message saying I'm agreeing to terms, conditions & charges for this call.

Some incredibly rude woman gets on the line with a major attitude asking how she can help. I asked who is this? She said the Pet Parent hotline how can we help? I said why do you keep calling me?

She said we didn't call you, you call us. Nope I answered the phone on my end. Then she said I called & left a message asking for a return call. No, I didn't I don't even know who you are.

She said we'll fine ma'am then you don't need me & hung up.

I'm not sure if you all are scamming people or what because I've never heard of you or never called you- I found this site by googling your number. And after that interaction, I would NEVER want to depend on your company to help with my pets as you seem like jackholes who care nothing for people & I'm sure the same for pets.

Was placing an order for my dogs flea medicine. It is on autoship.

Went to the product and price on the description page with autoship discount was $61.50, Got to cart and it shows $64.91 with autoship discount. Send email get a response that they cannot see the prices that I am seeing and it shows correctly on both pages. Never gives me the price they are seeing. I immediately send screenshots of the two pages in question and no response.

Waited over 24 hours and went to chat and explained the same thing to them. This is the response I got. "I see. I wanted to clarify that the prices and discounts you see while browsingespecially for Autoship offersare estimated until all of your order details are finalized at checkout.
2:07 pm
Once youve logged in, selected your shipping method, and payment details, the system will verify final eligibility for promotions like first-time Autoship discounts or manufacturer rebates.

If youve already used a particular promotion in the past or dont meet certain criteria (like selecting Autoship), the final price may adjust accordingly before you complete the order.
We understand this can be surprising, but rest assured youre seeing the most accurate pricing once everything is entered and ready for checkout."
Everything was the same and was autoship.
Terrible customer service. Will be letting vet know and hopefully they recommend someone new.

I have been receiving my dog's two monthly prescriptions through Vetcove since November 2024 through its auto-ship program. However, this was not the case for February 2025.

They charged my credit card on January 31st and it hasn't even shipped yet. Customer service is a joke. All I receive is a canned email or chat response that says it may take between 5 to 7 business days and you can't get a live person on the phone. Prior orders were always received within 2-3 calendar days of my credit card being charged.

Don't order from these people. I never had a problem with Chewy.com in the 2 years I used them.

My vet said I had to use Vetcove because they wouldn't authorize my prescriptions anymore for Chewy. I will be going back to Chewy.