Verra Mobility Reviews
Verra Mobility Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Verra Mobility has a 1.2 star rating based on 1 review and overall sentiment is negative; Verra Mobility reviews cite phantom charges and high price levels.
Positive Feedback
Few positives noted; one user acknowledged toll processing exists but did not report helpful customer support or clear invoicing.
Negative Feedback / Risk Areas
- Repeated complaints about billing transparency and alleged phantom charges and lack of invoice details.
- Poor customer service response and difficulty obtaining refunds for disputed toll fees.
- Website usability issues and confusion around account registration leading to unexpected charges.
Key Takeaways for Future Customers
- Check Verra Mobility customer complaints and documentation before renting a car or relying on toll handling.
- Monitor statements closely and pursue refunds promptly if billing discrepancies appear.
- Confirm plate registration and account settings to avoid duplicate toll billing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Verra Mobility has a 1.2 star rating based on 1 review and overall sentiment is negative; Verra Mobility reviews cite phantom charges and high price levels.
Positive Feedback
Few positives noted; one user acknowledged toll processing exists but did not report helpful customer support or clear invoicing.
Negative Feedback / Risk Areas
- Repeated complaints about billing transparency and alleged phantom charges and lack of invoice details.
- Poor customer service response and difficulty obtaining refunds for disputed toll fees.
- Website usability issues and confusion around account registration leading to unexpected charges.
Key Takeaways for Future Customers
- Check Verra Mobility customer complaints and documentation before renting a car or relying on toll handling.
- Monitor statements closely and pursue refunds promptly if billing discrepancies appear.
- Confirm plate registration and account settings to avoid duplicate toll billing.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They did not bother to reply to my email. I called but they seemed not to care.
- - SunPass acct 11366**** charged about $10 on Dec 29 for a Miami-Tallahassee trip; ATS billed about $150 with a two-day extension.
My credit card was charged for Toll Fees although I have a Sunpass Transponder. Id like to how to get detailed information of specific dates, highways, and Lucense plate of charges incurred.
Kind regards,
Jeremias Parocha
On December 29, 202, I rented a car from Fox Rent a Car and drove from Miami to Tallahassee Florida.
I had my Sunpass Transponder with Acct. Number 11366****.
My mistake was I did not know I had to register the plate number, but Sunpass charged me around ten dollars for that trip, for which ATS also is charging me for more about $150 including the two-day extension of the rent for the same car. Below is the summary of the Sunpass charges for that trip
User's recommendation: They are claiming phantom charges, no invoice or details. Just ignore their claims and your bank detect their fraudulent practice and deny their claims.
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