Anonymous
map-marker Wheeling, Illinois

Order

Horrible customer service. Called 3x to talk about my order, no love person to pick up the call. Entered my phone number and yet to receive call back.rethinking ever ordering online again.
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patrize S

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Verified Reviewer
| map-marker Bedford, New Hampshire

DIFFICULTY RETURNING A DRESS

THIS IS THE THIRD EMAIL I HAVE SENT WITH NO REPLY I HAVE CALLED OVER 4 TIMES AND LEFT MESSAGES OR REQUESTED A CALL BACK OVER THE LAST 7 DAYS AND I HAVE NEVER BEEN CONTACTED. I AM TRYING TO RETURN A DRESS THAT WAS NOT MARKED FINAL SALE WHEN I FIRST PURCHASED IT AND THEN HAD TO RETURN FOR A LARGER SIZE. NOW YOUR WEBSITE STATES THERE IS NO ORDER SO I CAN'T CONTINUE THE RE TURN PROCESS THE ORDER IS 1067***-*
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Loss:
$349
Pros:
  • Beautiful clothes
Cons:
  • Impossible to get customer service to answer an email or call
  • Return website denies i have an order

Preferred solution: Full refund

User's recommendation: Don't buy online as customer service does NOT exist

Frentorish S

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Verified Reviewer

Instrumental music soundtracks in YouTube videos

Hey, I'm texting to see what instrumental soundtracks you used in your YouTube videos on your "Veronica Beard" YouTube channel from 2020 onwards.
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Preferred solution: The list of instrumental music soundtracks used in all Veronica Beard videos on YouTube

Debbie A Igo

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Verified Reviewer
| map-marker Bettiah, Bihar

Unfair Practices

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Veronica Beard refused a Return on a pair of booties I bought even though I was buying another pair half size smaller. Ive not had this experience before with them but I found it to be cheap and petty to stick me with these after being a long time loyal customer! I have many other choices VB and dont have to deal with this type of unfair customer service! Now when shopping at Saks or elsewhere and see your brand I bypass it altogether!
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Loss:
$295
Pros:
  • Quality
Cons:
  • Customer service is terrible

Preferred solution: Just an apology maybe the price difference I had to pay.

User's recommendation: Make sure you’re ordering the correct size they don’t refund

Mady S Kuv

Waiting for a return call

The dickie jacket I ordered is the size too big. Need a replacement. I have tried emailing customer service and I have not gotten a reply so I just called and there was no one to help me waiting for a callback.
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Preferred solution: Replacement

Anonymous
map-marker Columbus, Indiana

Why list a phone number for CS, if they never answer the phone?

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Created an exchange order for a $900 purchase, received half of the items and the other half has an obsolete FedEx tracking #, which means it never shipped. CS never answers the phone, even if I leave a call back number. Obviously, the company doesn't track their own orders to see if there's an issue with tracking and rely on customers to point them out... Terrible CS experience so far.
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1 comment
Guest

Wish I would have checked here before ordering from Veronica Beard. So frustrating, cannot get ahold of anyone on the phone, they do not respond to emails or call back when a number is left at their request.

Andrea T Ciz

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Verified Reviewer

Return issue

Having trouble returning an item on your online return site,,,..,..,,,???!!!why is this so difficult?
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Loss:
$248

Preferred solution: Full refund

GlennyLeeC B

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Verified Reviewer
| map-marker Houma, Louisiana

Need return label.

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I have tried to print a return label for order number 893804, the dova pant which does not fit. I am keeping the Kuna pant. I have called, but had to leave a number as you said no one available.
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User's recommendation: VB did call me and I have successfully completed the return.

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