Mady S Kuv
#5073357 
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Waiting for a return call

The dickie jacket I ordered is the size too big. Need a replacement. I have tried emailing customer service and I have not gotten a reply so I just called and there was no one to help me waiting for a callback.
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Preferred solution: Replacement

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Anonymous
map-marker Columbus, Indiana
#4796229 
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Why list a phone number for CS, if they never answer the phone?

1.0
Created an exchange order for a $900 purchase, received half of the items and the other half has an obsolete FedEx tracking #, which means it never shipped. CS never answers the phone, even if I leave a call back number. Obviously, the company doesn't track their own orders to see if there's an issue with tracking and rely on customers to point them out... Terrible CS experience so far.
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1 comment
#2367975

Wish I would have checked here before ordering from Veronica Beard. So frustrating, cannot get ahold of anyone on the phone, they do not respond to emails or call back when a number is left at their request.

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Andrea T Ciz

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 Verified Reviewer
#4769796 
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Return issue

Having trouble returning an item on your online return site,,,..,..,,,???!!!why is this so difficult?
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Loss:
$248

Preferred solution: Full refund

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Debbie A Igo

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 Verified Reviewer | map-marker Bettiah, Bihar
#4750593 
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Unfair Practices

2.0
Veronica Beard refused a Return on a pair of booties I bought even though I was buying another pair half size smaller. Ive not had this experience before with them but I found it to be cheap and petty to stick me with these after being a long time loyal customer! I have many other choices VB and dont have to deal with this type of unfair customer service! Now when shopping at Saks or elsewhere and see your brand I bypass it altogether!
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Loss:
$295
Pros:
  • Quality
Cons:
  • Customer service is terrible

Preferred solution: Just an apology maybe the price difference I had to pay.

User's recommendation: Make sure you’re ordering the correct size they don’t refund

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1
GlennyLeeC B

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 Verified Reviewer | map-marker Houma, Louisiana
#4573287 
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Need return label.