New Reviewer

Troubleshooting fireplace

Could not reach tech support phone system not clear on tech support and would not read any response from my phone

User's recommendation: Only buy from a company you can reach.

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1 comment
#2115068

I agree with the Pissed Consumer. I have searched and searched for a valid way to contact Vermont Castings about a problem with my gas logs and have not found a number to where I can get any support. If you are trying to reach Vermont Castings Support GIVE UP, trash what you have and spend your hard earned money with a company that appreciates it and will give you support on your product!!!

ID
#3091733 Review #3091733 is a subjective opinion of poster.
Location
Brampton, Ontario
New Reviewer

If you buy a Vermont Castings stove don't expect any help or customer service from them. You cannot reach them. *** poor.

Encore wood stove access cover is poorly designed so that it is not secure and will eventually begin falling out. The company will not help remedy this problem. Be aware.

User's recommendation: Buy another company's stove that has customer service.

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ID
#2300522 Review #2300522 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Incredible stove!

Vermont Castings - Incredible stove!
Vermont Castings - Incredible stove!
We bought a Vermont Castings wood stove in 1993 and it served us faithfully until 2013 when our house with the stove burned to the ground in a wildfire. The only thing that survived the 2000 degree fire was the stove. Here it is in 2020 where we are trying to repurpose it.

User's recommendation: great stove!

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ID
#2066700 Review #2066700 is a subjective opinion of poster.
Product
Vermont Castings Wood Stove
Preferred solution
sprare/replacement parts

Intrepid wood stove

Vermont Castings - Intrepid wood stove
Vermont Castings - Intrepid wood stove
Awesome little stove. Bought my first Vermont Castings vigilant call burning stove in 1990. Awesome stove back then. Just moved into a new house with no fireplace. Opted for the Intrepid wood stove it is as well built as my original stove. I have been check my burn times and have it down to a science. I have found that before bed I get a good full ash bed and put in two 4 to 6 inch logs unsplit. I get them burning and close the damper and set the temp up @ 500 degrees. Wake up at 6 am and still have glowing ash with stove surface temp @ of 400 degrees. Not bad for a little parlor stove. Also the coolers are great I got the burgundy. Love my stove!

User's recommendation: Any Vermont Castings stove is superior to all others.

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ID
#1863754 Review #1863754 is a subjective opinion of poster.
Location
Nashua, New Hampshire
Product
Vermont Castings Wood Stove

Happy Return

Office dress sock developed hole. Darn Tough replaced very promptly.
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ID
#1624972 Review #1624972 is a subjective opinion of poster.
Location
Grand Marais, Minnesota
New Reviewer

Vermont Castings Intrepid Wood Stove

I am not a rookie with woodstoves, I have owned 5. The Intrepid was in the house I bought a few years ago, the local woodstove suggested a new flue liner, I did that for over $1,000. The fact is this woodstove and I am sure all of this model just plain suck. The books says 4.5 hour burn time, sure if you are not getting any heat out of it and yes I use dry (seasoned) hard wood (mostly red oak). Say hello to slick marketing and the work "Vermont" in the name of a woodstove. Superior to this piece of *** are Russo (out of business) Temp Wood (out of business), Fisher (out of business) and onither one I got out of the want advertiser years ago. Don't believe the Vermont Castings hype. They suck!
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1 comment
#1965802

I am in my 3 rd Vermont Casting stove. First being a Vigilant, second a small winter warm insert and now a Montpellier insert.

The Montpellier sucks. They replaced cast iron panels in the firebox with composite ? Crap that does not last. My first panel cracked at about one month and now a few years later they are all cracked but one.

They took out the ash pan ( from the older winter warm) and made the firebox bigger with NO ASHPAN. Marketing genius.

The blower absolutely is horrible to clean dust from the screen. I hate it and never recommend it.

ID
#472986 Review #472986 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Vermont Castings Products

Before you purchase a Vermont Castings product, be forwarned I own a wood stove which looks and preforms its function quite well. As with anything, from time to time it needs some maintenance. This is were things go horribly wrong. This company only deals with local suppliers and have no way for the end consumer to contact the company. It is deliberatly set up this way. The company was apparently horrendously mismanaged. The dealers and any web info makes it seem like everything is perfectly ok with this company, they still have inventory to peddle. If the consumer needs parts for a product, and I would guess warrantee work, there is no support for this. The run around begins and the hope the frustrated consumer gives up. If you purchase one of their products do so with this knowledge
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ID
#163193 Review #163193 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$2300

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