Verilux
Verilux Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Verilux reviews show a 1.0 star rating from 2 customers, with consumers mostly dissatisfied and frequent mentions of poor customer service and high price levels.
Positive Feedback
Some long-standing customers praised older Verilux products for durability compared with newer models.
Negative Feedback / Risk Areas
- Repeated Verilux customer complaints about unresponsive customer service and rude representatives.
- Quality declines on newer items and pricier replacements.
- Warranty and refund processes seen as costly or ineffective, with issues around backordered items and discount application.
Key Takeaways for Future Customers
- Read reviews before buying and compare alternatives; check warranty terms carefully.
- Confirm discounts at checkout and expect potential delays with support or refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Verilux reviews show a 1.0 star rating from 2 customers, with consumers mostly dissatisfied and frequent mentions of poor customer service and high price levels.
Positive Feedback
Some long-standing customers praised older Verilux products for durability compared with newer models.
Negative Feedback / Risk Areas
- Repeated Verilux customer complaints about unresponsive customer service and rude representatives.
- Quality declines on newer items and pricier replacements.
- Warranty and refund processes seen as costly or ineffective, with issues around backordered items and discount application.
Key Takeaways for Future Customers
- Read reviews before buying and compare alternatives; check warranty terms carefully.
- Confirm discounts at checkout and expect potential delays with support or refunds.
Media from reviews
Turn one complaint into a collective action
Discount for purchase of a product from your website , as per Verilux policy which is not seen and neither the company is responding adequately.
- - 10% discount not applied at checkout.
- - Price shown is Rs. 348; Google Pay charges Rs. 348.
- - Requests a discount code and a proper response.
I wanted to purchase a USB-C to USB-A OTG adaptor from your website. A 10% discount was to be given automatically at checkout; however, there is no such discount automatically appearing while I am purchasing the product.
The price on your website is Rs. 348/- and that’s what is being charged to me while Google Pay is automatically filling the amount of Rs. 348/-. Can you share a discount code for the purchase?
Pictures of the product are attached. Ask the people handling the query to read my mail to you and respond properly.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor product warranty replacement
Type c to c cable that I bought from Amazon not working properly after use of 20 days. After few seconds they get disconnected
Preferred solution: Full refund
Quality of products extremely inferior over older models
- - Older desktop lamp lasted 10 years with no issues.
- - The current lamp's head detached from the arm after months; made in China, not Taiwan.
I originally loved their desktop lamp bc I have an older model that have given me 10 yrs of trouble-free service. Within a few months of moderate use of the current desktop lamp the head has become almost completely detached from the control arm.
This current model is made in China and not Taiwan like the older (more durable) one. I contacted customer service and the best they can offer is for me to return it but $14 for S&H plus my cost of postage out there is obviously not worth it. DO NOT BUY. This lamp is far more expensive than comparable daylight lamps and yet is completely inferior in quality.
I'm only sorry that I recommended them to so many people over the years. The company has gone down the tubes and their warranty policies are useless.
Dallas, Texas
Verilux Is Angry About Backordered Items
- - Ordered a Verilux natural spectrum bulb on 12/31/11; it was backordered.
- - Requests for cancellation or updates were not answered.
I ordered one "natural spectrum" light bulb from Verilux on 12/31/11. I waited 3 weeks for my order and never got an order update, so I called their main customer service line.
The CSR explained that those bulbs were backordered and would be shipping the following week. I said" no problem, I'll wait". I wait another two weeks and don't hear anything, so I use the customer service e-mail feature on their website to inquire about it. "We'll get back with you in 2 business days", it states above the form.
Yeah, right! I never heard back, so I wait a week, then send another e-mail via the site requesting that the order be cancelled. I never hear back. I called today (Feb.
16th) to cancel the order and the CSR was rude to me! She was very abrupt, never acknowledged how long I'd been waiting for my order, asked why I wanted a refund or tried to make it right. I was in the middle of asking a quick question about getting an e-mail confirmation and she hung up on me! CSR "CATHERINE" HUNG UP ON ME.
I called back and the CSR "Katie" spoke to me as if it were my fault that they never communicated with me about my allegedly backordered order. I've purchased from this company before with no problems, but I am never buying anything from them again.
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