Sunny S Vdt

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For product warranty replacement

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Type c to c cable that I bought from Amazon not working properly after use of 20 days. After few seconds they get disconnected
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Preferred solution: Full refund


Quality of products extremely inferior over older models

I originally loved their desktop lamp bc I have an older model that have given me 10 yrs of trouble-free service. Within a few months of moderate use of the current desktop lamp the head has become almost completely detached from the control arm. This current model is made in China and not Taiwan like the older (more durable) one. I contacted customer service and the best they can offer is for me to return it but $14 for S&H plus my cost of postage out there is obviously not worth it. DO NOT BUY. This lamp is far more expensive than comparable daylight lamps and yet is completely inferior in quality. I'm only sorry that I recommended them to so many people over the years. The company has gone down the tubes and their warranty policies are useless.
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map-marker Phoenix, Arizona

Verilux Is Angry About Backordered Items

I ordered one "natural spectrum" light bulb from Verilux on 12/31/11. I waited 3 weeks for my order and never got an order update, so I called their main customer service line. The CSR explained that those bulbs were backordered and would be shipping the following week. I said" no problem, I'll wait". I wait another two weeks and don't hear anything, so I use the customer service e-mail feature on their website to inquire about it. "We'll get back with you in 2 business days", it states above the form. Yeah, right! I never heard back, so I wait a week, then send another e-mail via the site requesting that the order be cancelled. I never hear back. I called today (Feb. 16th) to cancel the order and the CSR was rude to me! She was very abrupt, never acknowledged how long I'd been waiting for my order, asked why I wanted a refund or tried to make it right. I was in the middle of asking a quick question about getting an e-mail confirmation and she hung up on me! CSR "CATHERINE" HUNG UP ON ME. I called back and the CSR "Katie" spoke to me as if it were my fault that they never communicated with me about my allegedly backordered order. I've purchased from this company before with no problems, but I am never buying anything from them again.
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