Faun Ele

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Verified Reviewer
| map-marker Ajax, Ontario

Veridian refuses to mail statements

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- Been a customer using PAD since 2005 and was sent monthly statements - Changed banks in 2013, did miss payments during transition, Veridian would no longer take PAD - Since 2013 not one bill has been mailed to us by Veridian - They periodically hand deliver a cut off notice, with a 30$ charge for delivery - Repeated requests for mailed statements have been ignored -Last cut off notice was for a balance of less than one month overdue -Unable to access Veridian online account to see balance owing - We pay 150-200 monthly, despite never knowing exact balance owing
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Reason of review:
Problems with payment

Preferred solution: Deliver product or service ordered

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