Nabor Obf
map-marker Washington, District Of Columbia

Lack of Customer Service...Rude and Classless Personnel

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Classless and just outright rude!!! So I got my nails done while I was out of town, and one of the nails broke. Venus spa and nail is right around the corner from where I live, so I figured I would just stop in and have them replace the nail for me. Plus I figured since it is in walking distance to home, if it was a good experience this would totally be my new spot! I would have never foreseen the experience that I had here. I was treated so rude it was absolutely appalling. So when I walk in, there are two people in the shop working, and they were with customers and you could tell that they had been working on those customers for a while. She doesn't tell me that they were too busy or couldn't help me right when I walked in. Instead, she asks me what do I need to have done. I told her that a nail broke, and I would like to have it replaced. When she realizes that she is not going to be able to cash in on me, from what I could make out, she then said they are busy and can't help me. With the Asian accent, I wasn't sure if I heard her right, so I asked that she repeat it again, and she pretty much just ignored me and wouldn't even tell me what she had said!!! Then after I stand there for a few seconds she says "we are with other customers now" I ask, well is it not ok if I wait? She literally tells me no I am not allowed to even wait!!! While I understand that she they aren't going to get $50 or $60 bucks for an hour of work, if you do the math $10 for 5 minutes worth of work is a higher rate. Plus it's only 5 minutes of your stinking time and you would be building customer relationships. The whole experience really pissed me off. like really?!? You all can't even take 5 minutes to replace a potential repeat customer's nail? While I would have absolutely loved to hop a flight back to Missouri to get the nail replaced that just wasn't a feasible/economical option, so I thought I could just get it replaced locally. I love getting my nails done, and I always tip well, but this place is one that I'd never grace with my presence again, and for the rest of my life, I will always tell anyone who will listen never to go to this place because the person I encountered was a rude witch. If you want to go to a place where they actually treat people like...well people, and actually know a thing or two about customer service this is not the place to go. I wouldn't go to any place that would treat any person on the planet like they treated me. Pretty much I was told that I was not welcomed there. You are merely a price tag when you come into this place. There are so many better place that you can go in DC where they treat everyone with respect and dignity!!!! Show this place that there is such a thing as karma. When you treat people like ***, you will pay the price. Don't go here!!!!
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  • Knowing this is a sleazy company
  • Disrespectful to customers
  • No care for peoples feelings
  • Lady was extremely rude
Reason of review:
Poor customer service

Preferred solution: I would never step foot in this place and will tell everybody I know not to. I am posting reviews everywhere possible.

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