Ventra Chicago
Ventra Chicago Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ventra Chicago has a 1.3 star rating from 2 reviews; consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Pros noted: ease of use. Cons: customer service and high price level. 100% of users would likely recommend despite customer complaints about billing and refunds for a 30 day pass.
Key Takeaways for Future Customers
- Read receipts when tapping to avoid accidental charges.
- Expect slow responses and a strict no-refund stance on duplicate charges.
- Ventra Chicago reviews highlight billing issues with passes.
Negative Feedback / Risk Areas
- Customer service unresponsive and unwilling to issue refunds.
- Multiple charges from wallet taps causing unexpected debit card withdrawals.
- Perceived high price level and limited product diversity.
Positive Feedback
Users find the system easy to use for tapping and riding, though customer service and refund handling are problematic.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ventra Chicago has a 1.3 star rating from 2 reviews; consumers are mostly dissatisfied. Rating distribution is 100% unfavorable. Pros noted: ease of use. Cons: customer service and high price level. 100% of users would likely recommend despite customer complaints about billing and refunds for a 30 day pass.
Key Takeaways for Future Customers
- Read receipts when tapping to avoid accidental charges.
- Expect slow responses and a strict no-refund stance on duplicate charges.
- Ventra Chicago reviews highlight billing issues with passes.
Negative Feedback / Risk Areas
- Customer service unresponsive and unwilling to issue refunds.
- Multiple charges from wallet taps causing unexpected debit card withdrawals.
- Perceived high price level and limited product diversity.
Positive Feedback
Users find the system easy to use for tapping and riding, though customer service and refund handling are problematic.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Money taken from my debit card and I have a ride free card
I had my ride free card and my debit card In my wallet when I tap my wallet instead of it letting me ride free it took money off my debit card four times today for a total of $10
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Refund
- - Accidental triple charge on a 30-day pass; seeks refunds for two $75 charges.
- - No refunds policy; asked for supervisor, still no; callback 24-48 hours.
I accidentally triple charged my card for a 30 day pass (accidents happen right). When calling them to have 2 of the 3 charges refunded ($75 each) I was told that the company policy is not to refund anyone for anything.
I thought this was quite astonishing in this day and age for a company to have a no refund policy so I asked to speak with a supervisor. I was told that the supervisor would tell me the same thing and I said that's fine but I need to speak with someone else. The customer service rep said I need to schedule a call back that will take 24-48 hours and since it's the weekend it wont be till Monday at the earliest.
This is some company with some weird and quite honestly not very customer friendly policies. All I'm asking for is the additional 2 passes be refunded, that doesn't seem all that much of an ask.
- Ease of use
- Customer service
Preferred solution: Full refund
User's recommendation: Don't make an accidental over payment
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