Terrible company

The purpose of this review is to warn others to stay away from this company. This company does five things that are horrible. 1) They overcharge. 2) They are a bait and switch company. 3) They have a history of not showing up on time. 4) From the top down, they don't care about customers. 5) They are rude and unprofessional. They came three months ago to clean the air ducts. They did not show up when scheduled and did not apologize. They charged almost $500 to *** a few vents, run a Shop-Vac through an intake and outtake duct, and to apply a chemical treatment to prohibit more dust and allergens. The price should have been half or less for what was done. What made me more upset was that the coupon promised $49 per air duct. Well, the price turned out to be 10 TIMES that! This is false and unethical advertising. If you don’t believe me about their prices and false advertising, then check the other comments – or better yet, check Angie’s list. Angie’s list gives a price range what is considered normal, and the site also warns potential customers about bait and switch tactics! Anyway, a month ago the furnace was leaking water and not working (circulating air properly). We called an air conditioning/furnace repair installation company. The technician opened the air vent, and found the filter to be extremely clogged and changed it. This was the second clogged filter since the service was done.(We changed the first filter one week after the service.) Since I received a two-year warranty, I called the company and asked to check the furnace because of two extremely clogged filters. Well, to my surprise, they scheduled twice but did not show up both times.(This make THREE NO-SHOWS). And guess how many apologies I received? NONE. So finally, when the 2 servicemen came, they were very rude and unprofessional. They were not listening to any of my concerns, and were asking and telling me about the furnace in a very rude manner. Finally, the serviceman called his manager, said the filter and furnace was fine, and that I don’t know anything. I finally had enough. I told them both to get out of the house immediately. They took offense and told me that they don’t care about any of my concerns (the price, bait and switch, not showing up, being rude and unprofessional). Then I got really angry and said I was going to call the police if they don’t leave. They started to swear and even threaten me if I did. The worst part of all this is that they did all this IN THE PRESENCE of my nine-year old son. TO CONCLUDE, STAY AWAY FROM THIS COMPANY. Again, don’t just take my word for it - read other reviews and visit sites like Angie’s list.
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1 comment
#1314701

Hee hee, funny review. Total BS, but funny :)

ID
#875809 Review #875809 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Ventilation Purification Cleveland Ohio - Bait & Switch

Ventilation Purification in Cleveland Ohio claim to specialize in Air Duct Cleaning. What they really specialize in is Bait & Switch. I purchased a Groupon for $59 (regular price $150) that stated if covered the following: Ventilation Purification's powerful truck-mounted vacuums can suck pollutants from a home's entire network of vents, ducts, and returns. During a visit, techs with decades of experience use state-of-the-art high-efficiency particulate air systems to filter out mold, pollen, lint, and dust mites from indoor air, helping soothe symptoms of allergies and asthma. Groupon customers will also receive a complimentary furnace inspection during their visit. The Ventilation Purification employees disassembled all the vents in my house. Then then disassembled my furnance and ONLY THEN did they tell me the groupon I purchased would not cover the entire job, but only one "run" not the whole house. I'm still not sure what their definition of entire network of vents is. I was then told that if I wanted the entire network of vents, ducts, and returns cleaned, I would have to pay them an ADDITIONAL $269! I told them to get the h**l out of my house. Get this, the guy then tells me he can not leave my house until he talks to his Ventilation Purification boss! After he and his partner left, I then had to spend time putting everything back together. Ventilation Purification really gives ventilation cleaning companies a bad name which is a shame.
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ID
#290764 Review #290764 is a subjective opinion of poster.
Location
Brecksville, Ohio

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