Venice Nail Bar El Paso
Venice Nail Bar El Paso Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Venice Nail Bar El Paso reviews show a 1.0 star rating from 1 review, with consumers mostly dissatisfied and a recommendation of "Absolutely No". Rating distribution is 100% unfavorable. Customers cite poor customer service, limited product/service diversity, and a high price level.
Positive Feedback
One technician was praised for doing an excellent gel manicure when a redo was requested.
Negative Feedback / Risk Areas
- Poor handling of service mistakes and follow-up, a common customer complaints theme.
- Confusing policies leading to unexpected extra charges and billing disputes.
- Unhelpful reception and manager interactions that felt disrespectful to the reviewer.
Key Takeaways for Future Customers
- Expect high prices and confirm refund or redo policies before booking.
- Document issues and insist on a specific technician if prior work was unsatisfactory.
- Be prepared for potentially poor customer service responses and escalate carefully.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Venice Nail Bar El Paso reviews show a 1.0 star rating from 1 review, with consumers mostly dissatisfied and a recommendation of "Absolutely No". Rating distribution is 100% unfavorable. Customers cite poor customer service, limited product/service diversity, and a high price level.
Positive Feedback
One technician was praised for doing an excellent gel manicure when a redo was requested.
Negative Feedback / Risk Areas
- Poor handling of service mistakes and follow-up, a common customer complaints theme.
- Confusing policies leading to unexpected extra charges and billing disputes.
- Unhelpful reception and manager interactions that felt disrespectful to the reviewer.
Key Takeaways for Future Customers
- Expect high prices and confirm refund or redo policies before booking.
- Document issues and insist on a specific technician if prior work was unsatisfactory.
- Be prepared for potentially poor customer service responses and escalate carefully.
Turn one complaint into a collective action
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Verified Reviewer
The don’t redo the wrong services at least you pay again or select the same person doing it wrong.
- - Paid $150 for gel services at Venice Nail Bar on 10/19/2024.
- - Jenny did the gel manicure well on the redo; Heidi billed $50 for substitution.
They didn’t contact me, sometimes is better to don’t do anything since this kind of issues affect your health.
One lady did the gel pedicure and abruptly she told me that another person will do the gel pedicure since she had an appointment. I got a very wrong job in my nails, I asked him to fix, but he didnt it well. I paid $150 for the two services . The guy attending me was asking me too much questions and he was acting like he didnt like was he was doing.
I left and submitted my review telling them that I hope they contacted me to fix it. They didnt and I decided to call them today 10/25/24, a lady named Heidi answered my call, I told her the problem and he was supposed to understand it and asked me to be back to redo my manicure. When I was there I selected another person for my gel manicure, the lady named Jenny worked excellent. When she finished with me, the lady named Heidi told me that I needed to pay $50 for the service.
I asked her why, and she said it happened due I selected a different person to do my gel manicure, of course I will not select the same person, he didnt do a correct job. Heidi called her boss named Brandon, a very arrogant person and he said that I needed to pay since I didnt tell them when the another service was done. I told him that I sent the review, he said that he didnt put attention to the reviews. He told me I was not honest, it was an insult for me, he didnt know me, when he offended me.
My husband said to pay them, but I consider very unfair to pay double for a service. Unfair to want to obligate me that the same person redo a wrong job. Mistakes: this business is not responding for wrong service at least the same person redo it.
The receptionist didnt clarify the things to the customers and the boss is a very unpleasant person. The have interés for the money only not for the customers.
- Bad customer service and bad services for some nail technicians
Preferred solution: Full refund
User's recommendation: Absolutely No
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