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Booked through two rooms through them. I had to cancel one room which was done through the hotel. I waited 10 days or so but still didn't receive credit. Contacted Venere and they said they had no record of cancellation. They did contact the hotel while I was on the phone and agreed that I was due a refund. They gave me a confirmation number and said I would receive credit within 7 business days. I checked after the 7 days and still no credit....
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#730086
I am now really appalled by the changes. When trying to talk to thier customer service they could not find my reservation made through the new website they could not access the site or my reservation. The representative was certain that I did not have a reservation, but was not willing to send a notification in writing. After wasting a fair amount of my time he was eventually able to find the reservation, only upon my insistence that I had a...
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1.0
#664683
Hello - DAILY, I receive ads for Venere on my iphone and it's costing me $. PLEASE REMOVE MY NAME/EMAIL FROM ANY LISTS YOU HAVE. Gracie! Even if I have used your service in the past, I don't want to see it every day in my email or on my phone How that happened, I don't know, but I want it stopped. Please, please, please, please, remove from my email. Why do I have to write 100 words. I would think that short and simple would be sufficient. ...
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#652599

Venere Room Booking Review

#895905
1.0
i will neaver book with venere. ..that cheat u ..guys plz dealeat this app from four phone .. the stare hoteal is wast i paid 87£ for 1 night waste off money and the custemer care num do work ..venere. com is wearst plz dont book ..if u think i am liang u my booking id 8076215717088.. ... if thay want thay can call me ..i have email my num to them
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Venere Advertisement Review

#869848
This is not what your brochure has advertised
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BEWARE! I was looking for a hotel room in New York City for 3 people who needed 3 separate beds. Venere was the only one of the on-line travel services that found me one. I booked it; they took my money. It was not cheap. Except such a room did not exist in the hotel. I had to share a bed with a colleague; exactly the situation I had wanted to avoid. OK, these things happen, but Venere's customer service after the fact was appalling. Extensive...
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#570154
NUMÉRO DE RÉSERVATION: 8005776965574 Hello, I'm writing you from Troyes, France. I enjoy your services for more than one year and tonight I had my only bad experience.I made the reservation from the internet for the Hôtel Hotel Le Chantereigne for 8th august, 2014.We arrived at the hotel around 22h and nobody were at the reception.We knocked and nobody showed up.I demand imediatly the cancelation because the Hotel closed the doors berofe the...
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I wish to complain to who responsible. On the 11th March 2014 I tried and thought I had booked the big blue hotel (Blackpool) the hotel on the side of theme park) for my little girl and partner for the little ones birthday. I submitted (or least thought I had) for a superior family room for the three of us for what I thought was the 17th march 2014 (this Saturday) through yourselves. Got the price was really pleased, paid, booked it, happy days....
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#479856
Worst customer service EVER! All I want is a email confirmation for my hotel reservation and the customer service department is saying that can not provide this. What kind of company can not provide an email conformation. I spoke with 4 representatives of this company Sha, Ian, Mousin and Roop (supposedly a supervisor) and no no one was any help. I have wasted too many hours with this. Here is advice to everyone, save your time and book ANYWHERE...
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#280196
I booked a room on Venere.com for arrival date in 2 days; the website showed "Free Cancellation" next to the Book Now button, indicating that it was possible to cancel the reservation (I expressly chose this booking because I didn't know whether I could actually depart for the short holiday and I needed a free cancellation). When I received the confirmation email, it said no cancellation is possible. I called the customer service, and they would...
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I made a hotel reservation using venere.com on 18 November 2011, and my visa card has been debited twice on the same day for the amount of 505 euros. I have sent numerous emails to the agency (who might be linked to expedia.com), and to date no one has responded. I was told at the hotel, the booking was made through expedia, however, I only made one booking via venere.com. They have not refunded the 505 euros that was debited the second time...
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Anonymous

Never Again!! I made a reservation with Venere.com in the early morning hours on March 1st. The call went as should have, so it seemed. Later that day I had a few questions so I called Vene...

Anonymous

Paul Marsden We had booked through Venere.com to stay at Hotel 82 in London on 29 July 2012 but when we arrived in the early evening I was met with a terse statement by the duty clerk that...

Contact Venere

Headquarters Address:
Venere Net SpA
Via della Camilluccia 693
Roma, Italy 00135
Phone:
(877) 214-4288
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Venere Recently Discussed

 
On 24 April 2011 my wife and I reserved a room in hotel Cantagrel in Paris for 20-26 June using the site www.venere.com and received a confirmation from Venere.com. Then on 15 June I sent an email to the hotel to verify our reservation is OK. The same day I got a response from the hotel that everything is OK. Can you imagine my surprise when on 17 June in the evening received an email from Venere.com that my reservation is canceled? I called...
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