Velvet by Graham And Spencer
Velvet by Graham And Spencer Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
5.0 star rating based on 1 customer review; consumers are mostly satisfied.
Positive Feedback
The single review set a perfect rating and indicates overall satisfaction with product quality from Velvet by Graham And Spencer.
Negative Feedback / Risk Areas
- Final sale labeling was unclear, leading to a returns denial for order VEL613339.
- Customer could not reach support by phone and reported unanswered messages, a common customer complaints theme.
Key Takeaways for Future Customers
- Check final sale and returns policy before buying to avoid return issues.
- Review Velvet by Graham And Spencer reviews and confirm customer service responsiveness for peace of mind.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
5.0 star rating based on 1 customer review; consumers are mostly satisfied.
Positive Feedback
The single review set a perfect rating and indicates overall satisfaction with product quality from Velvet by Graham And Spencer.
Negative Feedback / Risk Areas
- Final sale labeling was unclear, leading to a returns denial for order VEL613339.
- Customer could not reach support by phone and reported unanswered messages, a common customer complaints theme.
Key Takeaways for Future Customers
- Check final sale and returns policy before buying to avoid return issues.
- Review Velvet by Graham And Spencer reviews and confirm customer service responsiveness for peace of mind.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I wasn't able to return a shirt from order no. VEL613339.
- - Order VEL613339: shirt marked final sale.
- - The Prudy 3/4 sleeve in camel small was $80.
- - No customer service response yet; a follow-up was received.
My name is Aliza Gerstein, and I recently ordered items through the website in order no. VEL613339.
One shirt didn't fit well at all, and when I tried to return it I received a notification that the shirt is not returnable as it was a final sale. Though, when I purchased the item, I didn't know it was a final sale. When I received a confirmation for my order, it didn't mentioned a final sale, also when I received the shipping notification (of course, I will be happy to show a picture of the emails related to this item. The shirt is The Prudy 3/4 sleeve, color camel and size small.
I paid for the shirt $80.
Since then I received a follow-up from Pissed Customer to find out if my complaint was taking care. Would you please let me know your response, ASAP. Thank you!
This is the 2nd time I am sending a message through this method. No one answer my call when I called customer service, and I will appreciate hearing back from you about this matter and my request.
Thank you again! Aliza
Preferred solution: Full refund
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