Resolved
Dave B Fde

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Resolved: Size Specs are not to American Sizing

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Velthentic - Size Specs are not to American Sizing
Updated by user Aug 21, 2024

Company fixed the issue and I have been provided with apology. I sent proof of purchase. I’m never buying clothes based on Facebook ads again.

Original review Jul 22, 2024

I bought a sweater on Valthentic.com. I usually wear a Large or X-Large.

The website did say something about buying on the large size so I got the XL. I could barely squeeze into a XXL. I've never been a 2X in my life so I thought XXL would be okay. When I reported it they said I could ship it back but I'd be responsible for the shipment back to Germany.

Or they could give me a 15% refund. The sweater is 100% worthless to me because I can't buy it so 15% isn't great but it was my only other option.

View full review
Loss:
$46
Pros:
  • Easy to order
Cons:
  • Sizes are not to american specifications
  • I had to chase them to only get 15 percent refund
  • Returns are a hassle

Preferred solution: Full refund

User's recommendation: Buy two sizes bigger than usual or face shipping charges and heartache

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