Vegas Vision

I went to Vegas vision through my insurance to get glasses was charged $60 extra for two more tests of my insurance didn't cover I picked out a pair of frames they and they put lenses in it two days after I received them the lens fell out and I could not see how the glasses wrong script took them back put the lens back in I got home in the next morning when I got up to clean my glasses happen to notice a trip in the same lens on the right that had fallen out they didn't even say anything about so I called them took them back and told her I could not see Adam she scheduled me for another appointment went in for the appointment they set my glasses off again another two weeks and 2 days got them back Lens fell out the next day tried to call 5 or 6 times they must have recognized my number because they wouldn't answer I borrowed my neighbor's phone and called they picked up the first time told me to bring the back so I returned again not very happy they ordered a new lens and put it in got the glasses back after two weeks and 2 days last lens fell out on the next day I tried to call it Saturday it rang and rang and rang finally somebody just picked up the receiver and hung up so you can imagine I wasn't very happy I went down there and went in yes I was rude this is the third fourth time I've been in there not very happy especially when they pick up a phone and hang up on you that means they don't back up what they sell then they told me I couldn't come back in if they were going to fix my glasses because the way I acted how would you act if they treated you this way their customer service is very rude I've asked him if I can have a refund and they told me no so now I have a pair of glasses that I can't see out of or can I wear because I'm afraid to lenders are going to fall out! The receptionist don't even know how to answer the phone correctly the first time it was just hello had no idea who I was talking to So this is how they run their business so now since I can't get a refund I can't get new glasses for 2 years through my insurance they look nice sitting in the glass case and I'm wearing my old glasses this is b*****