GERALD S Tjd

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Verified Reviewer
| map-marker Las Vegas, Nevada

Very poor glasses very poor receptionist in office very rude

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Vegas Vision - Very poor glasses very poor receptionist in office very rude
Updated by user Jun 21, 2023

I am out $60 out of pocket cash the rest was charged in my insurance company I can't wear the glasses but I can't use my insurance for another 2 years to get another pair of glasses so now I'm stuck with glasses I can't see with or wear without worrying about them falling apart really sucks Vegas vision fo you treat everyone this way this is what I want everyone to no how you are very unprofessional!!

Updated by user Jun 21, 2023

Vegas vision never contacted me they just don't care I guess I put in a complaint with Google too they don't care if they haven't contacted me through there either I wouldn't send anybody to Vegas vision very poor work very poor employees they don't want to talk to you on the phone they don't answer when they see your phone number

Updated by user May 23, 2023

No I will never use Vegas vision again poor quality products and very rude people working there

Original review May 22, 2023
I went to Vegas vision through my insurance to get glasses was charged $60 extra for two more tests of my insurance didn't cover I picked out a pair of frames they and they put lenses in it two days after I received them the lens fell out and I could not see how the glasses wrong script took them back put the lens back in I got home in the next morning when I got up to clean my glasses happen to notice a trip in the same lens on the right that had fallen out they didn't even say anything about so I called them took them back and told her I could not see Adam she scheduled me for another appointment went in for the appointment they set my glasses off again another two weeks and 2 days got them back Lens fell out the next day tried to call 5 or 6 times they must have recognized my number because they wouldn't answer I borrowed my neighbor's phone and called they picked up the first time told me to bring the back so I returned again not very happy they ordered a new lens and put it in got the glasses back after two weeks and 2 days last lens fell out on the next day I tried to call it Saturday it rang and rang and rang finally somebody just picked up the receiver and hung up so you can imagine I wasn't very happy I went down there and went in yes I was rude this is the third fourth time I've been in there not very happy especially when they pick up a phone and hang up on you that means they don't back up what they sell then they told me I couldn't come back in if they were going to fix my glasses because the way I acted how would you act if they treated you this way their customer service is very rude I've asked him if I can have a refund and they told me no so now I have a pair of glasses that I can't see out of or can I wear because I'm afraid to lenders are going to fall out! The receptionist don't even know how to answer the phone correctly the first time it was just hello had no idea who I was talking to So this is how they run their business so now since I can't get a refund I can't get new glasses for 2 years through my insurance they look nice sitting in the glass case and I'm wearing my old glasses this is b*****
View full review
Loss:
$60
Pros:
  • No pros
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Don't go to Vegas vision they will just rip you off their glasses are junk the eye exam wasn't given to me by the eye doctor on the building it was given to me from a trainee technician the Wonder I can't see

GERALD S Tjd

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Very poor service rude customer service

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Vegas Vision - Very poor service rude customer service
Vegas Vision - Very poor service rude customer service - Image 2
Updated by user Jun 14, 2023

Vegas vision hasn't done nothing for me they don't care about their customers I ordered another pair of glasses off the internet for my glass USA I can see perfect out of them and they don't fall apart every other day paid form out of my pocket since I use my insurance up with Vegas vision now I can't use it again for 2 years so it cost me 212 bucks Vegas vision should offer to pay for that but I know they won't don't go to Vegas vision worst place in Las Vegas for eyeglasses

Updated by user May 19, 2023

Vegas vision has not offered me any way to revise this situation so I'll be talking to a lawyer next

Updated by user May 16, 2023

I asked Vegas vision for a refund to my insurance company and the cash I paid out of pocket they refuse they gave me the glasses back after I took to him I'm afraid to wear them I'm afraid they'll fall apart I've ordered another pair of glasses from eyeglass USA over the internet

Original review May 15, 2023
Went there to get glasses under my health insurance first time I got them I wore them two days in the lens fell out waited 2 weeks got them back had him one day same lens fell out again very junky glasses and frames and they don't stand behind their product they don't want to give refunds and now I can't go anyplace else with my health insurance for 2 years very rude receptionist after you pick your glasses up and you have a problem you try to call him back they won't answer the phone it just rings and rings they know your number.
View full review
Loss:
$60
Cons:
  • Poor service rude receptionist

Preferred solution: Full refund

User's recommendation: Go to another eye doctor like Pearle vision or somewhere you'll have better service to get better products

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