Order won't go through on internet

I am not sure if my order is coming through and when? Is it and how often?? Could you tell me? I like your product been using it for two years but after the changes in product I dont feel like I am corresponding with real people just formatted responses. . Cant seem to talk to a real person. Thank you.
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ID
#4190016 Review #4190016 is a subjective opinion of poster.
Location
Flagstaff, Arizona

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