map-marker Miami, Florida

Veendam Holland America awful ship

We booked three rooms on this ship and are on the cruise right now. I wish I could get a plane home today. One of the rooms we have had a flood outside that soaked the carpet inside the room all the way past the bathroom. They wouldn't move my family members in that room. They said that are at capacity. That's a lie. They are canceling events all over the ship because there aren't enough people. Then, they put these big fans in the room and we leave to go ashore. When geting back, the room is still soaked and the fans haven't been working because they blew out the power with the fans or the water. So, no TV, no electrical outlets. One crew person said the water from the broken pipe (flooding down the wall) was from a toilet. Then, that was denied. So, all six of us go to the front desk and amazingly there is now a room. So, the family members move. Then, it takes them three separate tries to get keys to work in this new room. Then, last night, there was this rolling, banging, and water noise in the early morning hours that kept me awake in my room on the other side of the now empty family member room. They had trouble with noise too before they were allowed to move. Then to top it off, housekeeping likes to get the vacuum going right outside everyone's door right at 7:30 AM, just in case you might have a notion of sleepling in. They do it to drive people from their rooms so they can clean and move on. Plus, the ship is old and dirty on the inside. It is a maintenance nightmare running as full as it can until it totally strands some tourist group somewhere. The service is poor and the food is of lesser quality. Plus, we are being served by the staff every bit of food since they are on restriction for having a recent gastro virus outbreak. The front desk has offered perhaps a $75 credit for each of the two people who were moved. However, I have yet to see any credit on the bill. I just want to go home. We've complained to the front desk with very little sypathy.
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