
Vectren
Vectren Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vectren has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good product.
Cons: Price.Recent recommendations regarding this business are as follows: "Be careful!", "Avoid them like the plague if you can".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vectren has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good product.
Cons: Price.Recent recommendations regarding this business are as follows: "Be careful!", "Avoid them like the plague if you can".
Review authors value the most Website. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Called the 800 number
I called the 1-800 # and the person on the other end couldn't give me a complete answer because he couldn't understand English. He may speak it but could not comprehend what I was saying. They need to keep their customer services in the states.
- Good product
- Price
Preferred solution: Need an answer to how much it would cost monthly if I move into a commercial building.
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Verified Reviewer |Billing issue
My bill went up hundreds of dollars in a few days I was suppose to pay $91...I went to pay over the phone and $300+ dollars was added!
User's recommendation: Be careful!!!
Find out about my refund for my deposit
To start I turned on the gas with them and was able to pay in cash at a local retailer. No problem there with them taking my money.
At the last moment the property management company withdrew or application and refunded us our money back. So I called Vectren to inform them I needed the service turned back off and needed to get a refund for the deposit I put down. Since I paid in cash 8 was told they would mail me a check so I provided them with a good forwarding address to send my money to. Not to mention since it was a Friday this was done on they wouldn't be able to make any changes to the new account until the following Monday.
It has since been 2 weeks later and no check. Just waiting it out and one day I'm sure I'll finally get the check.
Preferred solution: Full refund
User's recommendation: Avoid them like the plague if you can
Absolutely bad customer service
I received a letter from Vectren Home Solutions telling me that my "plan" premium was going up from $9.90/month to $12.90/month. I had no idea that I even had a plan until I reviewed my Vectren Energy invoices dating back to 2014; and sure enough Vectren Home Solutions has been charging me for some service that I had not agreed to nor signed up for.
This started when I purchased my home back in 2014 and the monthly fees now add up to nearly $500 for something I did not authorize. I WANT MY MONEY BACK. I attempted to call Vectren home Solutions at least 6 times today and all I got was put on hold for over an hour and that my estimated wait time to talk to a live body was 54 minutes. Then I tried the call back process and got the same runaround.
I'M TELLING YOU THIS IS A SCAM. I talked to Vectren Energy and they told me they can't do anything about it. They told me they just get the fees from Vectren Home Energy and apply them to my bill.
I FEEL LIKE I'VE BEEN PREYED UPON. Someone needs to talk to me about this.
Preferred solution: Full refund
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