Vectren
Vectren Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vectren has a 1.5 star rating based on 3 reviews. Consumers are mostly dissatisfied and recent Vectren reviews highlight poor customer service and billing problems.
Key Takeaways for Future Customers
- Expect customer complaints about long hold times and language issues on the 800 number.
- Watch bills closely; sudden increases reported and unexpected subscription fees appeared on invoices.
- Keep receipts and track deposit refunds when starting or stopping service.
Negative Feedback / Risk Areas
- Billing disputes and unexplained charges.
- Slow or missing refunds for deposits.
- Poor customer service response and long hold times.
Positive Feedback
Reviewers note the product itself is good. Website is valued by reviewers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vectren has a 1.5 star rating based on 3 reviews. Consumers are mostly dissatisfied and recent Vectren reviews highlight poor customer service and billing problems.
Key Takeaways for Future Customers
- Expect customer complaints about long hold times and language issues on the 800 number.
- Watch bills closely; sudden increases reported and unexpected subscription fees appeared on invoices.
- Keep receipts and track deposit refunds when starting or stopping service.
Negative Feedback / Risk Areas
- Billing disputes and unexplained charges.
- Slow or missing refunds for deposits.
- Poor customer service response and long hold times.
Positive Feedback
Reviewers note the product itself is good. Website is valued by reviewers.
Turn one complaint into a collective action
Called the 800 number
- I called the 1-800 number and the rep couldn't give a complete answer.
- The agent couldn't understand English well enough to respond.
I called the 1-800 # and the person on the other end couldn't give me a complete answer because he couldn't understand English. He may speak it but could not comprehend what I was saying. They need to keep their customer services in the states.
- Good product
- Price
Preferred solution: Need an answer to how much it would cost monthly if I move into a commercial building.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling issue
My bill went up hundreds of dollars in a few days I was suppose to pay $91...I went to pay over the phone and $300+ dollars was added!
User's recommendation: Be careful!!!
Find out about my refund for my deposit
- Gas service activated; cash payment made.
- Application withdrawn; refund check to be mailed to forwarding address; two weeks later no check.
To start I turned on the gas with them and was able to pay in cash at a local retailer. No problem there with them taking my money.
At the last moment the property management company withdrew or application and refunded us our money back. So I called Vectren to inform them I needed the service turned back off and needed to get a refund for the deposit I put down. Since I paid in cash 8 was told they would mail me a check so I provided them with a good forwarding address to send my money to. Not to mention since it was a Friday this was done on they wouldn't be able to make any changes to the new account until the following Monday.
It has since been 2 weeks later and no check. Just waiting it out and one day I'm sure I'll finally get the check.
Preferred solution: Full refund
User's recommendation: Avoid them like the plague if you can
Naperville, Illinois
Absolutely bad customer service
- The plan premium rose from $9.90 to $12.90 monthly.
- I was charged for an unrequested service since 2014, totaling nearly $500.
I received a letter from Vectren Home Solutions telling me that my "plan" premium was going up from $9.90/month to $12.90/month. I had no idea that I even had a plan until I reviewed my Vectren Energy invoices dating back to 2014; and sure enough Vectren Home Solutions has been charging me for some service that I had not agreed to nor signed up for.
This started when I purchased my home back in 2014 and the monthly fees now add up to nearly $500 for something I did not authorize. I WANT MY MONEY BACK. I attempted to call Vectren home Solutions at least 6 times today and all I got was put on hold for over an hour and that my estimated wait time to talk to a live body was 54 minutes. Then I tried the call back process and got the same runaround.
I'M TELLING YOU THIS IS A SCAM. I talked to Vectren Energy and they told me they can't do anything about it. They told me they just get the fees from Vectren Home Energy and apply them to my bill.
I FEEL LIKE I'VE BEEN PREYED UPON. Someone needs to talk to me about this.
Preferred solution: Full refund
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