Resolved
Joanne H Jfr

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Verified Reviewer

Resolved: Change billing address

I need to change my billing address but my service address remains the same.I have moved to assisted living facility.
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Preferred solution: Change billing address

Anonymous
map-marker Conway, South Carolina

Dead keypads!

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Im so very tired of these keypads not working. Im not able to get in touch with anyone to bring NEW devices. So very sorry my husband signed up with Vector.
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User's recommendation: Get a different company

Anonymous
map-marker Mount Laurel, New Jersey

Happy with result

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I was calling about how to disarm my alarm Need to replace battery Do I need service or can I do it myself? I will be trying it myself if I can find the battery Any suggestions? The house call is to expensive for me I am a senior My alarm is very important to me I am not a pissed customer just calling on a Saturday for help
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Atreyu Pdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portsmouth, Virginia

Problems with my house alarm system

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just stopped working with my phone and no one to contact after hours but a answer machine telling you to contact your local office that closes a 5pm
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User's recommendation: nothing if you didn't have a problem than it's great although it's no problem when it's time to draft your account for payment

Anonymous
map-marker Greenville, South Carolina

Update credit card info

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Representative took my information and was very professional and courteous. Was done quickly. I was told when the next debit would come out.
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Resolved
Niccolo Ifq
map-marker Boynton Beach, Florida

Resolved: Contract renewal

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Updated by user Jun 21, 2022

Company fixed the issue and I have been provided with discount on future orders. Very nice woman called and resolved the issue better than I had hoped.

Original review Jun 21, 2022
Was on hold for 10 minutes never got to speak to a person. Terrible customer service cannot get to speak to anyone about my issue. Getting ready to cancel the alarm
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User's recommendation: Go with another company

2 comments
Niccolo Ifq

Is RESOLVED

Niccolo Ifq

Wrote is was resolved too soon. Contract is up 7/23 and was supposed to receive an addendum to the contract with a discount on the monthly fee.

Received neither.

Called customer service but on hold for 10 minutes with no answer. If I don’t hear today will cancel the alarm.

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Brenda C Ewo
map-marker Atlanta, Georgia

Installation

They installed my new camera but the technician took my old personal infra red cameras I need them back they were mine not vectors
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Preferred solution: My equipment back

Anonymous
map-marker Puntarenas, Provincia De Puntarenas

Too many alarms

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We are tired of having to pay for a technician to come and replace a monitor when it is a systems problem and not ours
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User's recommendation: Shop all companies

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