map-marker Anderson, South Carolina


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Reason of review:
Return, Exchange or Cancellation Policy


map-marker Walnut Creek, California

Customer Service Review

It's always interesting to note how so many consumers *** about a company to which they owed money. They take no responsibility for their actions or inaction; it's always the company's fault. It's time to grow up, children!
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map-marker Charlotte, North Carolina

Do not use Vector Security

Based on research and and review of posted comments the company appears to be oriented towards providing the best support to businesses and not to home (perosnal) users. I was a customer for over 5 years,and had no follow-up from company during the service period. I wanted to upgrade the existing system to enable internet/smart phone access. Spoke to a rep soliciting business in the neighborhood, but he was non-responsive, more interested in signing up new accounts. A security systems competitor stopped by that was in the neighborhood and after careful review decided to go with the company he represented, spoke to several people and they have excellent customer service and support. Be forwarned, prepare for run arounds, no return calls, when you try to end your service with Vector Home Security. I had to Google a fax number and submit a service termination letter since there was no response. Then I received a monthly bill, called the local number for customer service and informed to ignore the bill and I will receive the final bill. Instead a week later I received a bill collections letter instead from an office in a different state indicating I was in default of the contract. The service was terminated and a final payment for the duration of the contract (4 months of service) was due because the contract was automatically renewed by the company.
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map-marker Birmingham, Alabama

Vector Security- BAD customer service

Scott at Vector Security in Birmingham, AL is very mean, condescending, and very pushy! Calls constantly. I avoided his calls for a week due to being on vacation and when I finally spoke with him and told him I'm not interested at this time he tells me I don't have to worry about avoiding his calls anymore. I the asked him to take me off his call list and he throws a tantrum about this is how he provides for his family, and that I should have called him back and answered his calls. He is completely out of touch with reality and does not realize that a potential customer doesn't owe him anything. After going off on me for a full minute he the rudely apologized and said he has had a death in the family and he has to provide for his family.... So no real apology... Very unprofessional!! Also, Scott, I've never had any trouble with ADT's service. They've been great and easily understandable when I've spoken with them. You completely lie to customers about that.
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I signed a 2 yr contract with this company and later found out after my two years had expired and I called to cancel that my contract had be auto renewed for an additional 3 years without my knowledge. They sent me a copy of the contract which states in the smallest print on the back page towards the bottom of all the other stuff that they could auto renew. I've been going back and forth with them about this and I get a collection letter for $1200 charging me for the remaining years for their auto renew. Stay away from them, this is a ripoff company. I don't understand why they've even been allowed to continue to run this scam of a business. I know most companies have the good and bad but this is a scam company people!!! Stay away!!!
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Johnnie L Jrq
map-marker Greenville, North Carolina

Vector Security Systems no-good!

I was pressured into signing up for Vector Security Systems, replacing my ADT system over 2 years ago. Unfortunately I did not realize that I was signing up for a 3 year contract and not the 2 year industry standard. All would have been well, except when I filled out a service request on their "Website" I was never contacted for an appointment. After 10 days, I finally called the office and was chastized for not calling in my request. 5 days later I was called by a laughing and unprofessional young woman wanting to verify a service appointment. needless to say I refused as I had already contacted ADT to reinstall. I was then told that they would continue to bill me for service for another year ( amazing how quickly I got a call back when I said I wanted to cancel the service). When ADT installed thedy discovered that my "wireless" cell backup unit wasn't even working. I later found out that they are a very small mom-and-pop operations who sell with high pressure temporary sales people and are known in the industry for dismal customer service. Now I'm in a battle to cancel the last year of billing! What ever you do, don't use this security company.
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Tamotsu Yjp

Vector Security seemed like the way to go until we realized they screwed up our contract and made my Wife's grandmother responsible for our account. As I spoke to the sales man, We told him our grandmother used Vector in her home and he then offered us and her 3 free months of monitoring if my Wife's grandmother co-signed for us, we all agreed.

We have yet to see a bill (we were installed Dec 2012). We just received notice from my Wife's grandmother that her bill has more than doubled. After looking into it, she is being billed for our service. After calling into Vector Billing, we were told that my wife's grandmother is the contract holder for our account...

not the co-signer. Thinking back on the conversations I had with the sales man for Vector, I remember him telling us that if we signed with him before the first of the year, then he would meet his quota for the year.

This is all telling me that he set it up this way to insure his bonus. This is not how good business should be done and I recommend that anyone looking for a security system for their home to look somewhere else.


"I was pressured." "I did't realize." Why not just say "I'm ignorant and irresponsible." Funny how this consumer didn't catch all those "issues" yet is an expert on the averagelength of an alarm contract is two years -not!

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