Vapore

Family member suffers from bronchiectasis and life threatening allergies from a wide array of medications, so MyPurMist, is in theory, a helpful aid ( $149.99 HAND HELD STEAMER/INHALER) to help dislodge phlegm. 1st machine: After 2 weeks of daily use,(FOLLOWING ALL INSTRUCTIONS INCLUDING FILLING UNIT WITH DISTILLED WATER EXCLUSIVELY) in Nov 2013, wire twist tightly, red light & fan come on and unit malfunctions. We notify Vapore LLC of the malfunction and return unit to Target.#2 unit: The replacement after 1 week exhibits issue with blue lights and steam duration is reduced from 25 minutes down to 5 minutes & then stops. We notify Vapore LLC and they instruct us to send it to them. While we wait the 10 days, we replace the $158.00(w tax) investment with another unit so my family member can continue using this machine.#3rd Unit: When we receive their replacement, we fill the unit with distilled water, plug it in and the red light goes on immediately! We notify the company once again and they instruct us to return it to them. Meanwhile, they kept our receipt so we could not return it to Target to receive our funds back. Instead of being apologetic, Vapore, LLC accuses us of filling the unit with abuterol ( a common medication used in nebulizers for people who suffer from bronchiectasis) causing a suspicious brown substance on the ceramic filter to turn brown. They sent us photos. We were alarmed and told them it could not be caused by us because #1. my mother can not use abuterol or any kind of medication typically used in nebulizers ( I believe they chose this medication because the company was told by me, my family member suffers from bronchiectasis) and #2 our household uses DISTILLED WATER EXCLUSIVELY for our 3 steamers; our iron and ALL the MyPurmist we purchased. We told them abuterol was not possible and we could provide medical proof from my parent's pulmonologist she was not prescribed any meds. At first, they claimed the technician was guessing and then informed us they sent it to a lab. When we asked to see the proof, because we knew we were being FALSELY ACCUSED, they refused and told us they did not have to disclose the information or honor their warranty. We are now engaged in a battle of integrity. We believe Vapore LLC is denying a known defect in their machine and trying to escape responsibility by blaming this consumer. MyPurmist is being assembled in Singapore, and our fear is there is a potential that this brown substance (Vapore LLC photos sent to us), could be a harmful byproduct of the machine and could be a health hazard.After investigating web, we discovered numerous complaints with similar malfunctions. We refuse to accept any responsibility for their manufacturing defect because we did NOT VIOLATE THEIR WARRANTY & WE USED ONLY DISTILLED WATER IN THEIR UNITS and we demand our money back without accepting ANY FAULT. The absurdity of this situation is that we really want this product because it is handheld and allows my 79 yr. old mother the ability to watch tv as she steams 3 times daily....BUT WE WANT THE PRODUCT NOT TO MALFUNCTION AND BE SAFE. Is that too much to expect? If there were another handheld product on the market we would absolutely use that product over the flawed MyPurmist but hopefully they will fix the defects and REMOVE the BYPRODUCT/ BROWN SUBSTANCE on the filter.