New Reviewer

Bad Customer Service

We went there to buy Toyota Camry and we were almost done with the pricing as we had a quote. Manager Glen interfered and arrogantly asked us to get the quotes in black and white as he needed proof. He was not even courteous while speaking. I feel management needs him to send him for customer service etiquette training. I request others not to deal with this manager if you are visiting this dealership. Toyota is very good company unfortunately with such sales persons the company gets bad remark. It is better to look for an another dealer who takes care of customer very well.
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1 comment
#1188926

You are right! Any time the dealer starts to play games, walk away!!!!

There are many Toyota dealers. Also please consider buying used Toyota from private owner.

You are very intelligent! Continue with your process and you will not be ripped off!!

ID
#887380 Review #887380 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
Service
Vann York Toyota Sales Manager
Reason of review
Poor customer service

Vann York Toyota of High Point NC ripps off customers

On 10/8/2015 after finding a vehicle online I traveled to Vann York Toyota in High Point NC. It was a 2004 Volkswagen Jetta GL Sedan with 117223 miles. The carfax showed one owner and good service records. Our sales person was Bradford Severance he was a pleasant man eager to make the sale. I am disabled and the car I purchased prior was a complete let down. I informed the sales staff of my prior disappointment in purchasing a used car. I asked if the car had all mechanical serves preformed and up to date and was told it was up to date and a good car they had checked it with their master mechanic & it would be a great car for me. On 10/10 the air conditioner sopped working so we brought the car to the service department. They fixed it or so they claimed and we drove home only to find out it was not fixed and the check engine light came on. We were told by our sales person and by Corey Thomas the sales manager we had a 30 day 3000 mile warranty. They took the car back into the shop on 10/14 their master mechanic found they were unqualified to service my car so they sent the vehicle to Flow Volkswagen. We were promised that not only would they address our issues but that they would authorize Flow to check the car from top to bottom. A week later we got our car back, When we picked it up we were told by our sales person and the sales manager to not bring it to their service department anymore because they were not qualified to fix it. On 1/26/16 the car overheated & several symbols came on the panel. We took it to Flow again after checking our car they found the water pump was cracked, the serp. & T belt were cracked 2 tire rods were improperly installed & the outer CV boot was damaged & the breaks needed replaced. The total bill came to $2069.69 to fix what was improperly preformed by Vann York Toyota. This was all things we were assured by Vann York Toyota had been preformed by their service department, no to mention the fuse box was melted. We also found out that when they first sent it to Flow they had only authorized repair of the A/C not a total check of the vehicle. We called and the staff was rude and would not allow me to speak to a manager stating we should bring the car there contradicting what we were told. They would not help. After filing a complaint with the Better Business Bureau Vann York responded with they would do nothing.
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ID
#805834 Review #805834 is a subjective opinion of poster.
Location
Lexington, North Carolina
Service
Vann York Toyota Sales Manager
Reason of review
Bad quality

About

Vann York Toyota Privacy Policy
Vann York Toyota's' dealership respects the privacy of individuals who visit Company's websites, send Vann York Toyota an e-mail, or participate in features and services The Company offer online. Website take the privacy of The Customer the website user, seriously and utilize security measures to safeguard The Client's privacy online. Because Vann York Toyota's' dealership gathers information from visitors to Company's sites, Website have developed this privacy policy to help The User of Website understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information Vann York Toyota gather, how it is used, and for what purposes. No-Spam: Website avoid sending unwanted communications by limiting Vann York Toyota's' contact to individuals who have voluntarily provided their contact information, agreed to receive Company's communications, inquired about Vann York Toyota's' products and services, and/or who have done business with www.vannyorktoyota.com in the past.
To read more: https://www.vannyorktoyota.com/privacy-policy
Top Vann York Toyota Services

Sales Manager

Summary

Vann York Toyota is a car dealer. The company was founded in 2012. Its headquarters is based in High Point, North Carolina, USA. Vann York Toyota serves Winston Salem, Greensboro, Triad, and High Point. The dealer offers new and pre-owned vehicles. The company provides sedans, SUVs, coupes, minivans, and crossovers. Customers can schedule a test drive. It is possible to order regular maintenance option which includes battery, brake, oil, and tire servicing. The financial department helps to get a car loan. There is an online calculator which can show rates, down payments, terms, and monthly payments. Available payment options are Visa, MasterCard, American Express, and Discover.

Vann York Toyota reviews and complaints

Vann York Toyota is ranked 1646 out of 4362 in Dealers category

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