Vanilla Reload Reviews

New Reviewer

Jan 09, 2023 IRMA G Jrc

PLEASE STOP ALL SUDDEN HOLD ON MY CARD

i HAVE BEEN USING SAME MARCHANT TO MAKE PAYMENT FROM MY CARD FOR MORE THAN 1 YEAR, WHICH IS SWICTHERE.COM. SUDDENLY MY CARD HAVE BEEN ON HOLD WHEN EVER I WANT TO USE MY CARD FOR SAME SWITCHERE.COM. I HAVE CALLED SEVERAL TIMES AND THEY TOLD ME TO WAIT AND TRY AGAIN AND...

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ID

#4281606

Location

Dallas, Texas

New Reviewer

Dec 28, 2022 Kristin K Cdt

Card issue

First of all I live in Canada so we have a 6 letter and number zip code . Not just. 5 number zip code!!! I can give u certain info on my prepaid reloadable Visa card, I've been in a very bad accident and need my cards replaced, however I was in a coma for almost 1 year. Please call me back at 306 807 ****. My name is Kristin Knauss

User's recommendation: Good card to have.

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ID

#4253135

Loss

$500

Preferred solution

A new card for me to use please

New Reviewer

Oct 02, 2022 Nick E Cvj

Myvanilla says i cant sign in

Everytime I try to sign in online to check my reloadable cards balance I get a red notice at the top of the screen saying system error. Even after calling customer service and getting my account recent and a new password sent to me. Still havent been able to sign I online.

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ID

#4042450

Preferred solution

The issue fixed so I can continue to use the online features.

New Reviewer

Jul 31, 2022 Coralie L Qir

Card is not working

Currently on a trip to Europe and before coming here I bought a 1000$ worth of vanilla visa prepaid card and none seem to be working here. I can't even access my balance on the website because when I finish entering my info and enter it says there was a problem and to try another time.

User's recommendation: Don't buy a prepaid card and bring your credit card. The number doesn't even work in France so I can't get costumer service and it was hard to find an email. DO NOT recommend.

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ID

#3812225

Loss

$1000

Preferred solution

Let the company propose a solution

New Reviewer

May 16, 2022 Chantel Catherine Cameron of Winnipeg, Canada

Can't cash my cheque that was refunded to me

1.4

My complaint is about how my cheque arrived a month later for my refund of 203.95 or something. Can't cash my cheque anywhere because it's 30 days old. So now I need to ask for another cheque to be refunded again. Like this is ridiculous

why can't this company e transfer clients money to there banks through email?? Instead of getting a cheque that not able to cash or be cashed cause sond people don't have what they should im so disappointed I got my cheq 30 day later :'(

User's recommendation: Not to go with this company vey slow at refunds.

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ID

#3580187

Location

Winnipeg, Manitoba

Loss

$204

Preferred solution

I would like to receive a e Transfer from this company instead of a cheque for my refund. I gotbthe refund cheque but can't cash anywhere close its 30 days old.

New Reviewer

Apr 09, 2022 Chantel Catherine Cameron of Winnipeg, Canada

I requested a refund for my $200

1.0

Still haven't received nothing in mail nor my vanilla reload card, like how much Longer ? Never had a problem like this. Not happy :(

User's recommendation: Recommend maybe not going with them cause I have received my card or my refund.

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ID

#3473852

Loss

$200

Preferred solution

Full refund

New Reviewer

Jan 01, 2022 Ibrahim D Wqq

Remboursement aucun réponse de la part de Vanilla plus de un

1.0

Bonjour ma carte Vanille a été bloqué par votre service à la clientèle à cause d'un problème, j'avais acheté en ligne et ça auto refusée la carte n'était pas activée, puis j'ai appelé le service à la clientèle et femme qui maman a répondu m'avait fait savoir que sa...

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ID

#3218634

Pros

Rien

Loss

$20

Preferred solution

Full refund

Value for money	3/5
Product or Service Quality	1/5
Additional Fees	1/5
Diversity of Products or Services	1/5
Website	1/5

Vanilla Reload Overview

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