This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

PLEASE STOP ALL SUDDEN HOLD ON MY CARD

Vanilla Reload - PLEASE STOP ALL SUDDEN HOLD ON MY CARD
Vanilla Reload - PLEASE STOP ALL SUDDEN HOLD ON MY CARD
Vanilla Reload - PLEASE STOP ALL SUDDEN HOLD ON MY CARD
Vanilla Reload - PLEASE STOP ALL SUDDEN HOLD ON MY CARD
Vanilla Reload - PLEASE STOP ALL SUDDEN HOLD ON MY CARD
i HAVE BEEN USING SAME MARCHANT TO MAKE PAYMENT FROM MY CARD FOR MORE THAN 1 YEAR, WHICH IS SWICTHERE.COM. SUDDENLY MY CARD HAVE BEEN ON HOLD WHEN EVER I WANT TO USE MY CARD FOR SAME SWITCHERE.COM. I HAVE CALLED SEVERAL TIMES AND THEY TOLD ME TO WAIT AND TRY AGAIN AND...
View full review
ID
#4281606 Review #4281606 is a subjective opinion of poster.
Location
Dallas, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Card issue

First of all I live in Canada so we have a 6 letter and number zip code . Not just. 5 number zip code!!! I can give u certain info on my prepaid reloadable Visa card, I've been in a very bad accident and need my cards replaced, however I was in a coma for almost 1 year. Please call me back at 306 807 ****. My name is Kristin Knauss

User's recommendation: Good card to have.

View full review
ID
#4253135 Review #4253135 is a subjective opinion of poster.
Loss
$500
Preferred solution
A new card for me to use please
New Reviewer

Myvanilla says i cant sign in

Everytime I try to sign in online to check my reloadable cards balance I get a red notice at the top of the screen saying system error. Even after calling customer service and getting my account recent and a new password sent to me. Still havent been able to sign I online.
View full review
ID
#4042450 Review #4042450 is a subjective opinion of poster.
Preferred solution
The issue fixed so I can continue to use the online features.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Card is not working

Currently on a trip to Europe and before coming here I bought a 1000$ worth of vanilla visa prepaid card and none seem to be working here. I can't even access my balance on the website because when I finish entering my info and enter it says there was a problem and to try another time.

User's recommendation: Don't buy a prepaid card and bring your credit card. The number doesn't even work in France so I can't get costumer service and it was hard to find an email. DO NOT recommend.

View full review
ID
#3812225 Review #3812225 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't cash my cheque that was refunded to me

Vanilla Reload - Can't cash my cheque that was refunded to me
My complaint is about how my cheque arrived a month later for my refund of 203.95 or something. Can't cash my cheque anywhere because it's 30 days old. So now I need to ask for another cheque to be refunded again. Like this is ridiculous Sarcastic why can't this company e transfer clients money to there banks through email?? Instead of getting a cheque that not able to cash or be cashed cause sond people don't have what they should im so disappointed I got my cheq 30 day later :'(

User's recommendation: Not to go with this company vey slow at refunds.

View full review
ID
#3580187 Review #3580187 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Loss
$204
Preferred solution
I would like to receive a e Transfer from this company instead of a cheque for my refund. I gotbthe refund cheque but can't cash anywhere close its 30 days old.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I requested a refund for my $200

Vanilla Reload - I requested a refund for my $200
Vanilla Reload - I requested a refund for my $200
Still haven't received nothing in mail nor my vanilla reload card, like how much Longer ? Never had a problem like this. Not happy :(

User's recommendation: Recommend maybe not going with them cause I have received my card or my refund.

View full review
ID
#3473852 Review #3473852 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Remboursement aucun réponse de la part de Vanilla plus de un

Bonjour ma carte Vanille a été bloqué par votre service à la clientèle à cause d'un problème, j'avais acheté en ligne et ça auto refusée la carte n'était pas activée, puis j'ai appelé le service à la clientèle et femme qui maman a répondu m'avait fait savoir que sa...
View full review
ID
#3218634 Review #3218634 is a subjective opinion of poster.
Pros
  • Rien
Loss
$20
Preferred solution
Full refund