Vanguard
Vanguard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating from 2 customer reviews; consumers are mostly neutral though the rating distribution shows unfavorable feedback and recent recommendations note account access issues and concerns about safety.
Key Takeaways for Future Customers
- Check Vanguard reviews for account access experiences before opening an account.
- Confirm contact info update policies to avoid lockouts when you change phone or email.
Negative Feedback / Risk Areas
- Recurring Vanguard customer complaints cite account holds and disputed funds.
- Complaints mention billing practices and slow customer service response during fraud issues.
Positive Feedback
There are no clear positive reviews; some neutral comments emphasize the need for reliable account access and clearer safety measures.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating from 2 customer reviews; consumers are mostly neutral though the rating distribution shows unfavorable feedback and recent recommendations note account access issues and concerns about safety.
Key Takeaways for Future Customers
- Check Vanguard reviews for account access experiences before opening an account.
- Confirm contact info update policies to avoid lockouts when you change phone or email.
Negative Feedback / Risk Areas
- Recurring Vanguard customer complaints cite account holds and disputed funds.
- Complaints mention billing practices and slow customer service response during fraud issues.
Positive Feedback
There are no clear positive reviews; some neutral comments emphasize the need for reliable account access and clearer safety measures.
Media from reviews
Turn one complaint into a collective action
Philadelphia, Pennsylvania
New email and new number
I cannot access my account because it's under my old username and email. I have a new phone number and email address. If you can update my new phone number and email, I would greatly appreciate it.
Preferred solution: Need to get access to my account since I have a new phone number and email address,I am locked out because of this issue
User's recommendation: Should be able to access account even with a new phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVanguard Thieves
- - Identity theft by scammers harmed me over a year.
- - They hacked SoFi; moved $240k to Vanguard.
- - Account locked before the 7-day hold; funds blocked.
There has been no resolution nor effort put forth to resolve this issue at all by Vanguard even though I told them my account contained all the money to my name.
I was outnumbered and getting robbed of everything, including all my cash. When they hacked and stole my SoFi account, I began to transfer funds from it to my Vanguard accounts using my debit card. I transferred $240k and just before my 7-day hold expired, allowing me to withdraw, they locked my account down. They kept telling me that someone would call within 72 hours, but it was over a week before I received a voicemail stating my account was fraudulent and they were keeping the $240k.
These funds I had recovered from people who had been robbing me all year long. I told Vanguard they were holding all the funds I had to my name, yet they retained them, offering no explanation.
Consequently, I ended up losing my church property which included everything I had left - over a million in real estate and personal property. This was because they denied me access to my money, adding to my woes, just like most of the other banks which had been compromised due to my identity theft.
- Thieves
Preferred solution: Full refund
User's recommendation: Not safe
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