Anonymous
map-marker Akron, Ohio

Make sure you know your coverage

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Dealer not bad but there is a on going issue with Kia Motors check engine light coming on and off in the Kia Soul, my car is a 2014 I got it new very low miles but this issue been going on since April 2019 in my car, the only thing that the dealer told me that I am out of warranty but I took the car too another Kia dealer and was told that the original owner is coverage for 10 years, I need kia motors to find a fix for this issue.
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Reason of review:
Warranty issue
Manny F
map-marker Wildomar, California

NO HELP

Updated by user Sep 02, 2019

These people didn't try and help me. Simply put THEY HAD my wrong address and at 64 years old I've never been late on a bill. Since they fixed my address (AFTER THE FIRST PAYMENT) I've never been late, but they refuse to take that 30 day late off my credit report

Original review Aug 03, 2019
Yes, VanDeVere did call me to explain they cannot help. I KNOW this NOT to be true. The owner, Joe VanDeVere can easily call Kia Fiance and explain they / we put down the wrong address on the application. At 64 years old I surely know my address. I was told I needed to have an Ohio address on my application so I gave them one of my (many) rentals in Canton, Ohio. I did, however, explain that I GET NO MAIL THEIR AND GAVE THEM MY California mailing addresss. The first bill came to the rental house. AFTER receiving a call from Kia Motor Finance that I was a month behind, I PAID AN ENTIRE YEARS ALL ALL AT ONCE. I have NO MONEY problems, it was THEIR ERROR that ruined my credit.
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Pros:
  • Nice people
  • Nice people generally speaking
Cons:
  • This error can be fixed
Reason of review:
Poor customer service

Preferred solution: Take the blame and call Kia Motor Fianance that it was the dealer's error

Manny F

Dishonest Business Ethics

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I bought a car at VanDeVere, but I live in Calif. The finance dept in order to MAKE a sale lied on my application and put down that I was a resident, when in fact I only have rental houses in Canton, Ohio. So then they sent my FIRST Kia payment to the rental house. since I live in Calif I never received the bill. Kia Motor Fianance later called me to explain I was late, I THEN PAID ONE YEAR IN ADVANCE payment, but Joe VanDeVere wouldn't stand behind me and tell Kia IT WAS THEIR MISTAKE, I DON'T LIVE IN Ohio. WIth PERFECT credit now I have a ding on my consumer report due to this STUPID oversight. I've bought three Kia's from VanDeVere, I'll never buy there again!
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Pros:
  • Nice sale personal
Cons:
  • Owner not willing to back his mistakes
Reason of review:
Poor customer service

Preferred solution: Give me back my PERFECT credit. NEVER am I late on anything

Izaac Pac
map-marker Massillon, Ohio

Recall

I received a recall letter and took my car to a Kia dealership in Akron Ohio this past Friday, van Devere,this morning my engine lite is on, it wasn’t on prior too me taking my car in, this morning I stopped by there and they told me it’s not blinking so I have to wait until Monday the 13th
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Anonymous

Kia Vandevere Akron, Ohio

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I went to Kia Vandevere Akron, Ohio to get an oil change and a tire rotation on my 215 Kia Sorento on JAN 25, 2018. I had a coupon for the oil and tire rotation that I print off of Kia Vandevere website on Jan. 2, 2018. The coupon has print Coupon - Community Kia at the top of the coupon. But vKia Vandevere could not honor the coupon because it did not have Vandevere on it. I should be able to take that coupon to any Kia Dealership not only in Ohio or any other State that has a Kia Dealship since the coupon states Community Kia. I can tell you one thing for sure Kia Vandevere of Akron Ohio has lost a customer. I have bought two or three Kias from KIA Vandevere but not any more. I know I am only one person but went I tell 10 friends and each one tells 10 friends what do you thing that will happen to Kia Vandevere business.
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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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