Vandergriff Hyundai
Vandergriff Hyundai Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vandergriff Hyundai reviews show a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied.
Positive Feedback
The receptionist took the caller's information and assured them an appointment was scheduled.
Negative Feedback / Risk Areas
- Appointment was not recorded and not honored.
- Long wait time and no callback from the service advisor.
- Poor follow-up communication and unclear responses creating customer complaints.
Key Takeaways for Future Customers
- Confirm appointments in writing and verify service advisor contact details.
- Expect possible delays and prepare for limited customer service responsiveness when planning service.
- Check Vandergriff Hyundai reviews before scheduling.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vandergriff Hyundai reviews show a 1.0 star rating from 1 customer review; consumers are mostly dissatisfied.
Positive Feedback
The receptionist took the caller's information and assured them an appointment was scheduled.
Negative Feedback / Risk Areas
- Appointment was not recorded and not honored.
- Long wait time and no callback from the service advisor.
- Poor follow-up communication and unclear responses creating customer complaints.
Key Takeaways for Future Customers
- Confirm appointments in writing and verify service advisor contact details.
- Expect possible delays and prepare for limited customer service responsiveness when planning service.
- Check Vandergriff Hyundai reviews before scheduling.
Turn one complaint into a collective action
Why make appointment?
- - Appointment not recorded after I confirmed.
- - Receptionist said I had an appointment.
- - No service-advisor contact by 4:30pm; 8:30am wait was 2 hours.
I called Vandergriff Hyundai to make a service appointment. I answered many questions--more than you usually have to answer for this purpose.
I called back the next day to confirm--there was no record of my appointment. The receptionist took my information, and assured me that I had an appointment. When I brought the car in, I could immediately tell they didn't believe me when I said I had appointment. That was at 8:30 this morning, and I was given a 2 hour wait time.
Here it is 4:30 p.m., and I have not gotten a call from my service advisor, nor has he been reachable by the number on the business card he gave me. I also wrote Vandergriff Hyundai after the second phone call, and asked them if they showed me having an appointment. I got a response from Victor saying something to the effect of "the car I was looking for was not available right now" (I haven't even looked at a car there, and won't be) but no confirmation about my service appointment.
I'm always glad when I have service done at a dealership BEFORE I buy there!
- Service department
Preferred solution: Let the company propose a solution
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