Submit ›
or
1.6 Based on 42 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Leaving 1
  • Customers don't like
    • Customer service could be better 4
    • Manager was rude 3
    • Unethical damaged my car 3
Advanced
search
loading...
More Less

I went to the Dover, DE location about 1 week ago and this was not my first visit to them. It was a Sunday and only 1 person was ahead of me. I had to wait approx. 45 minutes to get in. Once inside, the CSR had the NERVE to ask me about my ethnicity as if she disapproved. I was not amused and let her know. Then, they kept telling me according to my mileage everything that needed to be done for an astronomical amount of money of which I refused.... Read more

Was this review helpful? 0 0

On 1/7/2017, I went to the valvaline instant oil change in richwood Kentucky at 2pm. Simple oil change and to have fluids topped off. After being serviced. A technition informs me that he over filled the coolant and not to worry about it. And in addition that my oil pan gasket was leaking and would cost 600.00 to repair. But it also was no big deal. So I left with no concerns. So the week to follow, my 2007 town and country has smoke coming from... Read more

Was this review helpful? 0 0

my last oil change was with Valvoline in Milwaukee. today I went for an oil change as scheduled however to a different oil change place, primarily because of the cost of the Valvoline oil change. The technician opened my hood and immediately told me my oil dip stick was missing. What? Nobody has done anything to my car since my last Valvoline oil change. The hood was never opened for any reason. So the last person to remove the dip stick did not... Read more

Was this review helpful? 0 0
Valvoline Instant Oil Change - 500 dollar Cabin Air Filter at valvoline in Dickson Tn
1 of 2

I stopped in for my regular 3000 mile oil change and of course they did the usually upsale. Normally I try to do one additional thing each time, this time the manager suggested a cabin air filter, so that is what we did. After convincing me of the need for it, they didn't have it in stock, so they ran next door to O'Reilly's which is awesome, but unfortunately they got the wrong size, which of course they put in my car anyway. My car eventually... Read more

Was this review helpful? 0 0

Went to the south bend service center boy what an improvement robert and javiar were great great persoality and nice clean organized service center .what a better experience i had good job .keep up the good work A1 snow

Add comment

Went to Valvoline for an Oil Change. They removed the air filter and showed me that it was still clean and did not need replacing. When I returned home, I checked under the hood as I usually do after an oil change and one of the retaining clips on the filter housing was hanging open and the filter was sticking out. Obviously this could lead to my fuel injectors being fouled and other seriously problems. I returned to Valvoline and told them... Read more

Was this review helpful? 0 1

I have been a long time customer of Valvoline, until i was at the Arnold MO location. I had waited in line for about 20 minutes and was about to pull in, but all the sudden the manager came out and asked me to move. He claimed that a car that had just pulled up was there long before me. I told him he was wrong and they fully had lost my business.

Add comment

Valvoline Service in Great Neck NY closes at 6pm. I rushed there and arrived @ 5:46 and they told me they closed. They turned business away 15 min before closing. You can tell manager didn't feel like working

Add comment

I went to the valvoline store in Port Chester to get an oil change. I told the technician named Christian(manager) to check whether I am due for an oil change now. He told me to move the car. I told him to drive in the car inside the shop and check the computer for oil change date or mileage. He drove my car inside the shop. While he was checking the computer ,I approached him to see the details he shouted at me saying "don't come inside the... Read more

Was this review helpful? 0 1

My 65yr old mother went to the Redbank Tn location with a 19.99 oil change coupon they brought her an 80$ bill being a Veterans widow on a fixed budget it wasn't money she could afford....shame on you people. She had a coupon for 19.99 didn't want anything else done and still they just couldn't help ripping her off.....I will tell ever person I know and ever single person I ever meet that Valvoline is crooked as *** do yourself a favor and don't... Read more

Was this review helpful? 0 1

Had an experience with Valvoline Instant Oil Change?

Did not find what you were looking for?
 
×
You are reading about Valvoline Instant Oil Change.
Filing a new complaint about
×