Value Village

I donated a green 65 L woman backpack by mistake. Inside the backpack, there is an orange color single Nature Hike tent, a purple Sea to Summit sleeping pad and a green rain cover with a small purple mat.

I dropped it off by mistake at 6925 King George Value Village at Surrey around 10:25am Thursday October 2 2025 and returned to the store same day in the afternoon and filled out the claim it back form around 4:30pm and the store manager brought it to the back for Process department to check. The staff told me it normally took 5 days to find out the result.

I visited the store the next day Friday Oct 3,2025. Meet the Production Manager Casey and wrote her an email with 2 pictures of my backpack and tent for easier verification. She said she would print it out for the staff to check.

Saturday Oct 4 2025 I called again, no result.

I called again today around 2:00pm, the 5th day after the wrong donation.

I talked to Casey, she told me not found yet.

I was so upset and assumed someone kept them without returning them to me( I wish I am wrong and miracle would come). Casey said they might have been processed and sold out or sold even before bringing them to the front.

I said that was impossible because I returned to the store same say and checked the next day , nothing outside yet.

Casey told me to check the website for customer care and that's why I am here to request for a fair, clear and justified answer for my mistaken donation.

I have been making donations to this location for so many years and trust in the loyalty of charity.

Sincerely I wish I could have a trustworthy reply and result that would sustain my belief and the next generation's belief in Non Profit Organization.

I can be reached at 604-828-**** or by email: edithyang1@***.com

Looking forward to your prompt reply.

Thank you,

Edith

604-828-****

Told on entering store that if you are a member you would receive 40% of today. My daughter and I are long time Members.

After shopping for over an hour and a half we waited in line a long time-only 1 till working out of 3. Then gave my phone number and yes I was a recognized member then we were asked to show an email coupon for the discount. Neither of us had received the email. The couple behind us in line also didnt receive the email.

I wrongly believed that after being verbally told that members received the discount and that we were long time customers who did not receive the email, that we would be given the discount. I spoke with 2 managers and all 3 of us in line were denied the discount. When I tried to lodge a formal complaint online, I was eventually directed to give my credit card info-are you kidding?!

Customers should not be told false information, they should be treated with respect-certainly not the way we were treated.

Maybe the method to make a formal complaint is purposefully made difficult so customers dont complete the process. Disgusting.

I have been a customer for 10 years or more , donating hundreds of items in the past . Today I go to the store in Winnipeg being 40 per cent off , gather 146.00 dollars worth , ask teller for.

Discount , show her picture of coupon , it had no que , I clipped it because for. Some reason never get emails , shows my many transactions , manager refuses me discount . I kindly left my huge pile and told them to have fun hanging back up . You call this customer service .

I will no longer donate to your stores and will pass this story along to everyone I know . Yes Im upset .cant send or finish because email does not work from them and not junk

I came to one of your stores in Puyallup, WA, and while I was looking for shoes, two ladies approached me and told me I had to leave. They said I could not buy anything because they did not like my 'shopping habits,' which seemed absurd. I was mortified and humiliated. What does that even mean, not liking my shopping habits? This is unacceptable.

I should feel comfortable shopping there. Some people, myself included, do not have the money or simply enjoy the great deals. I should have never been told to leave or that I couldn't buy anything because someone disapproves of my shopping habits. If I was caught stealing, that would be a different matter, but I've never stolen anything in my life. I work hard for my money, and I am not going to let this go unnoticed.

I am going to take whatever action I believe to be necessary until this issue is resolved. How many other people have they treated this way? It's ridiculous. Never in my life did I think something like this would happen.