Manufacturer: Value City Furniture Category: Sofas Clear all filters (8 of 8 reviews match)
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00 double leather recliner with a 5yr insurance plan to cover ANY and ALL damages.. 3 yrs passed by and headrest started peeling, at this time I'm in the process of moving and during my move I had an accident and broke my leg.. after 6 week of recovery I decided to call and make a claim on my peeling headrest. there first question was when did it started to peel.. I explained 6 weeks ago... They immediately said it was not cover because I only...
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Anonymous

Anonymous You should contact the store directly. When the warranty company won't honor claims, the store will. Please contact the store directly because the last thing they want is to l...

1.2
I liked
  • Showroom display
I didn't like
  • Not honoring repairs
  • Quality of furniture and repair
#933463
Purchased a Chocolate brown leather sectional.The first year was fine. The second year, however, we started to notice the seats began to sag where we sat the most often. The side that we did not use was fine but looked off kilter because of the sagging section. Close to the end of the second year of ownership, the sofa also started to peel. We had purchased a $425 warranty to cover anything that might go wrong, but warranty dept. told us that...
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Anonymous

Anonymous Did you contact the store or the warranty company? The store will usually honor what the warranty company won't. Please contact the store directly and post the outcome.

Bonded leather is vinyl for the most part and it will wear within a year of use. Even with normal use. The Furniture is all ***, just looks good on the showroom floor. The customer service is worthless. We purchased a sectional that was to be delivered the following eek and six weeks later we were still waiting on the sofa. Had to then pay more for a sofa on clearance or something , still paying more and being able to then receive with in a...
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2.1
I didn't like
  • Being lied to and then not being helped
#919346

Value City Furniture Sofa Review

#969881
I guess its my fault for buying a cheaper sectional for 700 bux but within 4 months of having it i dont think it should be comming apart!!!!
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Value City Furniture Sofa Review

#850507
Don't buy the bonded leather sectional at value city. It's a waste of money, it peels and tears. Mine only lasted 2 years and I barely sit on it
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I bought a wrap around sofa set from Value City in 2012, now one back cushion and arm rest are peeling. I had bought a 7 year extended contract. I contacted Value City and they gave me the claim center. The claim center sent a technician out 12/26/16. He looked at the sofa an said that the particular cushions had defective material. The technician took pictures and wrote down what he found wrong. As of 1/22/16 I didn't hear anything. I...
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bobs2015

bobs2015 As you now realize, purchasing these "extended warranties" only enhances the store and the warranty provider's income. Best to decline them when offered. This goes for all ext...

I didn't like
  • Non support of product
#776198
Mislead, lied and ripped off by Value city furniture employees and Acceptance now. watch out and stay away from these two companies. VCF does phishing and lying and Acceptance now does scamming and mislead their customers. they take advantage of their customers trust and put them in wrong programs. I purchased some furniture but they put me in a lease program which I did not know that. the VCF employee took me to the Acceptance now front desk...
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Anonymous

Anonymous We were billed into paying $4200 for furniture set that list for $1700

1.0
I didn't like
  • Customer services
  • Lied sales representative
  • Payment plan
#735899
I ordered brand new couches for the first time ever, was very excited a month later I found a tear on the bottom of the couch. There was a patch trying to cover it up that had fallen off, they did not tell me about it. I called three weeks later someone came to look at it and told me that he could patch it up and someone would call within 3 business days later, its been five no one has called. Also I have a swivel chair the guy noticed that it...
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1.5
I didn't like
  • Will never go back
#692658