Manufacturer: Value City Furniture Category: Sofas Clear all filters (16 of 16 reviews match)
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owns and operates a chain of furniture stores. American Signature, Inc. and Value City Furniture operates as a subsidiary of Schottenstein Stores Corporation. You would think a company with over 126 stores, who has been in business since 1949 would have better...
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00 double leather recliner with a 5yr insurance plan to cover ANY and ALL damages.. 3 yrs passed by and headrest started peeling, at this time I'm in the process of moving and during my move I had an accident and broke my leg.. after 6 week of recovery I decided to...
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Anonymous

Anonymous You should contact the store directly. When the warranty company won't honor claims, the store will. Please contact the store directly because the last thing they want is to l...

1.2
I liked
  • Showroom display
I didn't like
  • Not honoring repairs
  • Quality of furniture and repair
#933463
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Purchased a Chocolate brown leather sectional.The first year was fine. The second year, however, we started to notice the seats began to sag where we sat the most often. The side that we did not use was fine but looked off kilter because of the sagging section. Close...
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Anonymous

Anonymous Did you contact the store or the warranty company? The store will usually honor what the warranty company won't. Please contact the store directly and post the outcome.

Value City Furniture Sofa Review

#969881
I guess its my fault for buying a cheaper sectional for 700 bux but within 4 months of having it i dont think it should be comming apart!!!!
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Value City Furniture Sofa Review

#850507
Don't buy the bonded leather sectional at value city. It's a waste of money, it peels and tears. Mine only lasted 2 years and I barely sit on it
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Value City Furniture Sofa Review

#786376
Hey ppl dont waste ur money buy sofa whith this valie city furniture i but set sofa first miss parts realy bad Quality merchadise and i reselect those coming whith damage on the side i send back i ask for my money back i ending paying for the deliver cuz the bad merchadise i waste momey and time dont buy staff from this ppl if dont wanna headache date 01-12-15
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Bonded leather is vinyl for the most part and it will wear within a year of use. Even with normal use. The Furniture is all ***, just looks good on the showroom floor. The customer service is worthless. We purchased a sectional that was to be delivered the following...
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2.1
I didn't like
  • Being lied to and then not being helped
#919346
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Had a sectional delivered 3/4/2016. Delivery guys took the plastic off outside then damaged it as they brought it in. Waited 3 weeks for replacement. That one damaged too it didn't even make it out of the truck. Delivery guys said that was how they received it and...
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2.0
I liked
  • Sales people
I didn't like
  • Not profesional manager
  • Delivery
#821581
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Awful!!!! Buyer beware!!!!!! Awful quality. .even worse customer service. My sectional is one year old..loks like 15 years ols. It sags and droops. When i called to have fixed, they ssid 6 weeks. At 6 weeks no response. Now another 2 weeks. . Still nothing....
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This is the worst company I have ever dealt with in my life! I have had nothing but bad experiences since we got our furniture. In April of 2013 we purchased furniture from VCF, we've had to request it to be fixed multiple times. It is horrible quality. We are not...
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Value City Furniture - Extended warranty
I bought a wrap around sofa set from Value City in 2012, now one back cushion and arm rest are peeling.I had bought a 7 year extended contract. I contacted Value City and they gave me the claim center. The claim center sent a technician out 12/26/16. He looked at the...
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bobs2015

bobs2015 As you now realize, purchasing these "extended warranties" only enhances the store and the warranty provider's income. Best to decline them when offered. This goes for all ext...

I didn't like
  • Non support of product
#776198
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November 19, 2016 Our delivery was scheduled between 1-3pm on November 18. At 3pm I made the first call to Value City to check on the status. I was told that they were running about 30 minutes behind and should be at my house within an hour. At 4:30pm I called back...
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1.0
I didn't like
  • No one acted like they even cared
  • Even people at corporate will not call you back
  • Delivery service was a nightmare
#737104
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Mislead, lied and ripped off by Value city furniture employees and Acceptance now.watch out and stay away from these two companies. VCF does phishing and lying and Acceptance now does scamming and mislead their customers. they take advantage of their customers trust...
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Anonymous

Anonymous We were billed into paying $4200 for furniture set that list for $1700

1.0
I didn't like
  • Payment plan
  • Customer services
  • Lied sales representative
#735899
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