Manufacturer: Value City Furniture Category: Delivery Services Clear all filters (10 of 10 reviews match)
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I ordered their Kohler custom furniture 67 inch(loveseat) couch and 79 in couch 10/1/16 in store with financing.Sales rep and paperwork stated both will be delivered around 11/10/16. 11/12/16 67 inch was delivered. As of today I still don't have my 79 inch couch. But I did receive two bills from the finance company. I filed a dispute with finance company to stop demand of payment of product I did not have. So for now I am not paying. The run...
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I liked
  • 67 inch couch i did receive on time
  • Sales rep
I didn't like
  • No one acted like they even cared
#986987
I purchased a sofa in December 13 and I was suppose to get it the 30 . I call the store and they told that the delivery guy was supposed to be home from 10 to 2pm . I call again at and they told me that they guy was supposed to be at my home from 2 to 6 . I call again and they assure me that I was gonna get my sofa by 9 pm . At 9pm I call again to see the status of my deliver and they told me that they wont be able to deliver my sofo until the...
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I was supposed to get my bed on 11/30/2016 still do not have it. From value city on the Carlisle pike. Stote # 092. Very frustrated i need to get ahold of coorpate. my # is 717-582-1825..
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user19376734

user19376734 They have terrible customer service and I will never return to the store 092 on the Carlisle pike Mechanicsburg again. waiting for 3 months is out of control. I have serious m...

I ordered my couch online and the delivery date was scheduled and confirmed, but then no one would show up or call to tell me that the delivery had been delayed.This has happened FIVE TIMES (5 weeks)! I have called customer service and even they don't know what's going on with this store/warehouse. Why is no one calling me to tell me that the delivery has been rescheduled? I ordered my couch 2 months ago and still don't have it. I took off 4...
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Kira2016

Kira2016 I'm really going through it with Value City as well, I think it's about time for a class action lawsuit, are you interested? Here's my story:
In November 2015, I went to V...

Waited on that day, moved all furniture. Gave it away, removed my old mattress. Nothing came that day, no call from the company. I called them, they tell me it was pushed until Saturday. How was it pushed until Saturday?! They could not explain. Which is fine, delays happen. At least CALL!!! Give a heads up. Say something, I don't even need an apology, just a call to tell me it will be late. Changes happen. Nope, I was told nobody looks at the...
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1.7
I liked
  • Delivery men were nice that is about it
I didn't like
  • Customer service
  • Staff
  • Missing items
#904196
I went into my daughters room to unpack her things into the 2 cabinets that are installed on the bed and discovered the bed was even put together with all the pieces!!! VALUE CITY DOES NOT CARE ABOUT THE CONSUMER! IF YOU ARE A WOMAN DON'T SHOP THERE. IF YOU VALUE YOUR HARD EARNED MONEY DON'T SHOP THERE. IF YOU VALUE YOUR PERSONAL BELONGINGS DON'T SHOP THERE. IF YOU VALUE YOUR TIME DON'T SHOP THERE, AS I HAVE SPENT COUNTLESS HOURS PURSUING HELP...
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They are lier.They do not deliver on delivery dates and the customer service is the worst. They needed to be sued for not keeping their promise. I ordered around 2500$ worth thing from them and they wrote on my receipt about the delivery date and yet did not deliver on time. When I called customer services to ask about the deliver changes they were very rude and not being helpful at all. I would never ever buy things from them and would not...
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I didn't like
  • Delivery service was a nightmare
  • Not profesional manager
  • Quality of furniture and repair
#897656
I purchased 2 beds from Value City.Upon having the delivery guys leaving my home my son and i discovered we had 2 pieces of jewelry stolen from my home. I called the St. Peters location and spoke to the manager Andy. After explaining the situation Andy proceeds to respond to me by saying "i don't know what you expect me to do. That's on the delivery company". No apology. Nothing. I proceed to file a police report. After speaking to Andy again ...
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My husband made a bed purchase for me and we had to reschedule 3 times. The bed was to finally be delivered on Sunday and we waited all morning for the delivery when we got a phone message they had been to our house and left because they could not wait. We called back we find out they were at the wrong house. We verified 7138 and they attempted to deliver to 7128. It seemed like a honest mistake but we were told we would again have to reschedule...
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The salesperson, Violet, was very helpful and knowledgable about the product.Their American Signature series is solidly built furniture for the price: a real bargain. My only complaint, and it would have been a deal breaker had I known it before I made the purchase, is their delivery policy that I was unaware of until 3 days before delivery: They expect me to give them an entire day of availability up until the night before when I'll receive a...
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3.3
I didn't like
  • Delivery policy
#827185