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I purchased living room set from Saint Albans WV the set was bug ritten and they said I didnt deserve a refund they waited six months to pick the furniture up after calling them to come get it once furniture was picked up the store wasnt aware it was picked up they lied and said they inspected my home before delivery lie we picked up the furniture I have not been called back after calling corprate customer service contacted the store for me she...
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These People just say what you want to hear. Bonded leather is vinyl for the most part and it will wear within a year of use. Even with normal use. The Furniture is all ***, just looks good on the showroom floor. The customer service is worthless. We purchased a sectional that was to be delivered the following eek and six weeks later we were still waiting on the sofa. Had to then pay more for a sofa on clearance or something , still paying more...
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2.1
I didn't like
  • Being lied to and then not being helped
#919346
I purchased a leather couch in 2015 and the sales lady told me if I purchased the insurance for the couch any damage my dogs did would be covered. My couch was not covered after my dog ate the back cushions. I was gone and my son was watching & feeding them and letting them out. The insurance company said the sales person shouldn't have told me that. Furniture isn't worth what you pay either. Poor customer service! Must agree with terms of...
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Value City Furniture Customer Care Review

#865375
2.2
I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper
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Value City Furniture Customer Care Review

#863274
I don't recommend it at all They have the worst customer service ever My bed frame needed 3 sessions in almost 1 month to be settled They keep sending you wrong items & make returning them very complicated
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Value City Furniture Sofa Review

#850507
Don't buy the bonded leather sectional at value city. It's a waste of money, it peels and tears. Mine only lasted 2 years and I barely sit on it
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Delivery Service Review

#844863
1.8
Very unsatisfied was mislead about a package deal delivery was made n didnt get what i ordered
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We purchased what was represented as the best sofa/chair in the store by the Assistant Store Manager at that time. We took out the extended warranty that was offered. We inquired about the material which was represented as leather. We asked how would it wear? Would the leather fade? We were told on every question or concern we had that it would not fade, it would wear with the best so we took them at their word. I will add photos of the...
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Anonymous

Anonymous Please contact the store to get a replacement if the warranty company won't honor a claim. I assure you, Value City wants to keep you as a customer and will take care of you. ...

1.5
Product
#915578
No help no warranty. Be cause of slight damage voids out any consideration
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Anonymous

no help for me Thanks for letting me vent about value city Dearborn Michigan my complaint was explain away. The 2 mattresses i purchasr in March 2016 should no way be buckling,Value City Fur...

Value city furniture wasted my day off. I selected a bed and nightstand and they then informed me it was already sold, sorry! My salesmen did his best but another sales-person didn't bother to tag it. Manager made no effort to offer me a deal on another one. Just sorry for wasting your morning. This was at the Sawmill Road in Columbus, Ohio location on August 25th, 2016 Whatever happened to customer service?
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i have very bad experience with tchem.they had delivery on my street and damaged my car very bad.Truck driver without driver licence .they said was fine becouse truck drivers had a lot tickets. He hit my car and run - this is crime.I did claim but driver never picks up the phone from his insurance.Is already month and they didnt fixed my car.All menagers so mean -they can not help me-everybody laying in that office.This is not acceptable.never...
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I bought two couches, and a mattress, box set. Was told that it will arrive Wednesday. Waited on that day, moved all furniture. Gave it away, removed my old mattress. Nothing came that day, no call from the company. I called them, they tell me it was pushed until Saturday. How was it pushed until Saturday?! They could not explain. Which is fine, delays happen. At least CALL!!! Give a heads up. Say something, I don't even need an apology, just a...
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1.7
I liked
  • Delivery men were nice that is about it
I didn't like
  • Customer service
  • Staff
  • Missing items
#904196
A few weeks ago I purchased 2 beds from Value City in St. Peters, MO. Upone the 2 men that delivered my furniture leaving my home it was discovered that my hrandfathers ring amd my sons watch were stolen (making their value a felony). I contacted the police and filed a report, who turned it over to investigators. I also contacted VCF and spoke to Andy. Andy told me it was my problem. Andy offered no apologies, but told me his GM Rick would...
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Matttess (2) buckling purchase in March 2016
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Anonymous

Anonymous I made the call ,service rep came out Friday 26th ,went to show him how it buckles told me don't sit on it memory foam takes two hours to go down,thing is it's not that kind h...

3.4
#900301