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Purchased a Chocolate brown leather sectional. The first year was fine. The second year, however, we started to notice the seats began to sag where we sat the most often. The side that we did not use was fine but looked off kilter because of the sagging section. ...
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Anonymous

Anonymous Did you contact the store or the warranty company? The store will usually honor what the warranty company won't. Please contact the store directly and post the outcome.

I purchased living room set from Saint Albans WV the set was bug ritten and they said I didnt deserve a refund they waited six months to pick the furniture up after calling them to come get it once furniture was picked up the store wasnt aware it was picked up they...
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These People just say what you want to hear. Bonded leather is vinyl for the most part and it will wear within a year of use. Even with normal use. The Furniture is all ***, just looks good on the showroom floor. The customer service is worthless. We purchased a...
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2.1
I didn't like
  • Being lied to and then not being helped
#919346
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Futon Sofa Review

#898845
Never ever ever ever deal with them
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Value City Furniture Shipping Service Review

#879813
1.3
Bought a sectional at Value City Furniture and suppose to get a delivery refund because changed the delivery date 3 times. Very dissatisfied with this company. The manager told us that the girl who told us that she would send us our refund had gotten fired.
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Value City Furniture Customer Care Review

#865375
2.2
I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper
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Value City Furniture Customer Care Review

#863274
I don't recommend it at all They have the worst customer service ever My bed frame needed 3 sessions in almost 1 month to be settled They keep sending you wrong items & make returning them very complicated
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I purchased a leather couch in 2015 and the sales lady told me if I purchased the insurance for the couch any damage my dogs did would be covered. My couch was not covered after my dog ate the back cushions. I was gone and my son was watching & feeding them and...
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Value City Furniture - Misrepresented Merchandise
Value City Furniture - Misrepresented Merchandise
Value City Furniture - Misrepresented Merchandise
Value City Furniture - Misrepresented Merchandise
Value City Furniture - Misrepresented Merchandise
We purchased what was represented as the best sofa/chair in the store by the Assistant Store Manager at that time. We took out the extended warranty that was offered. We inquired about the material which was represented as leather. We asked how would it wear? Would the...
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Anonymous

Anonymous Please contact the store to get a replacement if the warranty company won't honor a claim. I assure you, Value City wants to keep you as a customer and will take care of you. ...

1.5
Product
#915578
Reply to reviews
No help no warranty. Be cause of slight damage voids out any consideration
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Anonymous

no help for me Thanks for letting me vent about value city Dearborn Michigan my complaint was explain away. The 2 mattresses i purchasr in March 2016 should no way be buckling,Value City Fur...

Value city furniture wasted my day off. I selected a bed and nightstand and they then informed me it was already sold, sorry! My salesmen did his best but another sales-person didn't bother to tag it. Manager made no effort to offer me a deal on another one. Just sorry...
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i have very bad experience with tchem.they had delivery on my street and damaged my car very bad.Truck driver without driver licence .they said was fine becouse truck drivers had a lot tickets. He hit my car and run - this is crime.I did claim but driver never picks up...
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I bought two couches, and a mattress, box set. Was told that it will arrive Wednesday. Waited on that day, moved all furniture. Gave it away, removed my old mattress. Nothing came that day, no call from the company. I called them, they tell me it was pushed until...
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1.7
I liked
  • Delivery men were nice that is about it
I didn't like
  • Staff
  • Customer service
  • Missing items
#904196
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A few weeks ago I purchased 2 beds from Value City in St. Peters, MO. Upone the 2 men that delivered my furniture leaving my home it was discovered that my hrandfathers ring amd my sons watch were stolen (making their value a felony). I contacted the police and filed a...
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