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We shop at the Lakewood NJ store. We've bought 2 bedroom sets, a mattress, kitchen table & a living room set which included 2 full size custom sofas, a coffee table with glass top & 2 matching end tables & an long entertainment cabinet with 2 door compartments. Delivery was fine for the bedroom sets, mattress & kitchen table. Even he living room set came on time but... when the delivery guys left, I noticed the decorative bars on the side of the...
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2.2
Product
#975860
call the warranty company,( Pure Promise). Gave me a number to a services tech, took 5 days, they came out took pic, told me to call the warranty company in 5 days for the update, called the warranty company, they told me they would get a hold of me in 10 day and then tell the service tech ok. It will take a month for this repair. If you tell the warranty you are not happy for waiting a month they will tell you to bad. BS COMPANY. DO NOT GET THE...
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I'm writing this letter to inform you of the many inconveniences that I have been experiencing. I bought bedroom furniture and living room furniture at your store in Calumet City. The delivery date was changed three times, in the process I had to *** work twice. One delivery was for one day and the bed had to be delivered another day because it was damaged. So I excepted the two dates of delivery and then I received a call from Orland Store...
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4.1
I liked
  • Love adam defarno
I didn't like
  • Delivery
#968834

Value City Furniture Manager Review

#942614
Manager at the Utica Michigan location is horrible. Called to check dimensions and told me he's to busy for that right now and advised me to cancel my delivery
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1776096 Adust Base Review

#928124
contacted corporate office talked to Ashley Hunter concerning bed bugs found adustable base. Still waiting to be issue to resolve.
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Mattress Review

#912208
1.2
This is what happen to both mattresses i brought from Value City Furniture in Dearborn,Mich purchase March,2016.They are regular not foam but because of minor damage to them that voided out any thing they could do,so until i can afford to buy 2 mote I'm stuck with 2 lumpy uncomfortable mattresses,might as well kept sleeping on couches no lumps
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Futon sofa Review

#898845
Never ever ever ever deal with them
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In November 2015, I went to Value City with the hopes of purchasing a new living and dining set, I had to throw away my old furniture because it was a bit worn out, my mom was coming to stay at my house after emergency brain surgery, and I needed her to be comfortable. I've always paid in full on the date of purchase in the past, but this time I used the 90 day program through Acceptance Now because I was paying my mom's bills as well as my own...
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I bought a King size value city mattress 8 months ago. After about 4 months I noticed that it is sagging in the middle, especially when my SO is in bed. Now my back hurts a lot. I don't even look forward to going to bed anymore. I have to put a pillow in front or behind me to keep from rolling to the middle. I am not sure how I could have known that this would happen as the bed was ok when it was delivered.I don't want to have to buy a topper...
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4.6
I liked
  • Customer service and delivery
I didn't like
  • Quality of the product
#947184
I ordered my couch online and the delivery date was scheduled and confirmed, but then no one would show up or call to tell me that the delivery had been delayed. This has happened FIVE TIMES (5 weeks)! I have called customer service and even they don't know what's going on with this store/warehouse. Why is no one calling me to tell me that the delivery has been rescheduled? I ordered my couch 2 months ago and still don't have it. I took off 4...
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Kira2016

Kira2016 I'm really going through it with Value City as well, I think it's about time for a class action lawsuit, are you interested? Here's my story:
In November 2015, I went to V...

Extremely bad customer service. Purchased 4 power recliners from Mentor store in August 2016 and after two months the power mechanism broke down. Because I had purchased the warranty with them, they agreed to replace the recliner, but two days later received call that they are not manufacturing them anymore and that they will take everything back and issue store credit. So, we went into the store on a Sunday and chose different couches, of a...
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Anonymous

Anonymous I am having a similar experience here in Pittsburgh. They picked my damaged furniture , now they have my furniture and my money. I am having one *** of a time getting a strai...

Kira2016

Kira2016 I've never witnessed a business so money hungry in my life, they will do whatever it takes to make a sale...I've gone through *** with them for an entire year. I think it's ...

3.7
I didn't like
  • Customer service
#944342
We bought a couch and love seat, the wait for the one we wanted was going to be long. We decided to get the floor model. Big mistake, I find springs falling out of the bottom of our recliner ends. I hear noises of something breaking when we are sitting on it motionless. Wood and other items are in our lower backs and between the seats. We also have a bump of who knows what it is where we sit. The leather gets scratched easily. Value City is...
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1.0
I didn't like
  • Quality of furnature
#933710
I purchase a $1600.00 double leather recliner with a 5yr insurance plan to cover ANY and ALL damages.. 3 yrs passed by and headrest started peeling, at this time I'm in the process of moving and during my move I had an accident and broke my leg.. after 6 week of recovery I decided to call and make a claim on my peeling headrest. there first question was when did it started to peel.. I explained 6 weeks ago... They immediately said it was not...
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Anonymous

Anonymous You should contact the store directly. When the warranty company won't honor claims, the store will. Please contact the store directly because the last thing they want is to l...

1.2
I liked
  • Showroom display
I didn't like
  • Not honoring repairs
  • Quality of furniture and repair
#933463
Purchased a Chocolate brown leather sectional. The first year was fine. The second year, however, we started to notice the seats began to sag where we sat the most often. The side that we did not use was fine but looked off kilter because of the sagging section. Close to the end of the second year of ownership, the sofa also started to peel. We had purchased a $425 warranty to cover anything that might go wrong, but warranty dept. told us...
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Anonymous

Anonymous Did you contact the store or the warranty company? The store will usually honor what the warranty company won't. Please contact the store directly and post the outcome.