filters
state:
Show
city:
Show
category:
Show
product:
Show
First, let me start off by adding that we owned a leather couch for almost 8 years prior to this new purchase. We decided to upgrade to a recliner sectional with chaise and went to both Art Van and Value City. After reviewing both sectionals, we decided to go with Value City because the couch SEEMED to be of same quality, but at a SLIGHTLY better price. The sales man said the sectional was an excellent selection, great material, and a popular...
Read more
Anonymous

Anonymous I did buy the extended warranty and of course needed repairs on the wood under the cushion of the couch and the mechanism on the footstool went out. It took them 4 months to ...

etyaekle

etyaekle Who was the manufacturer?

Whenever purchasing a sectional from Value City in 2009, a deciding factor was the warranty. The sales people will always tell you their furniture is the same quality as the more pricey name brands. But, an entire sectional with ottoman for under $1,000...... We were leery. But, the warranty was offered to ease our minds. That if the cushions did not stand up to normal wear and tear, they would be replaced. You simply call the warranty company,...
Read more
Anonymous

Anonymous Thank you. This review helped a lot. Will never go with value city in my life

Anonymous

Anonymous They are mis selling the warranty. Told us it's covered for everything scratch cut etc. we have a rip on of the sofas. Now they say sorry don't cover seating area.

I can not believe this company paid someone for this "people about to vomit because they bought a new piece of furniture" commercial. If I am fast enough I can shut it off. Is this the best you have? I will tell you I would never buy anything from you. Terrible commercial must have been cheap, probably like your furniture. Have some character and spend more for a commercial. I could do better. Since you demand at least 100 word minimum for a...
Read more
Anonymous

Anonymous TOTALLY AGREE!!

Anonymous

Anonymous There is no accounting for taste, bad or otherwise. I find their commercials in exceedingly bad taste, which reflects on their merchandise. There is nothing funny or enterta...

#579582

furniture Review

#694893
1.0
Poor quality furniture and the value city sales staff sold me fraudulant insurance. I would RUN from this company. BUYER BEWARE!!!!
Comment
Show

Simmons Bedding Company Mattress Review

#946090
2.3
I purchased a mattress set a few months ago due to having a very bad back and it was the worst purchase ever and it is clearly not the one I laid on in the store unless the models have a support underneath but mines is so soft its worst getting out of bed than it was before I bought this but I learned my lesson on making purchases at Valuecity.
Comment
Show

Value City Furniture Couch Review

#786376
Hey ppl dont waste ur money buy sofa whith this valie city furniture i but set sofa first miss parts realy bad Quality merchadise and i reselect those coming whith damage on the side i send back i ask for my money back i ending paying for the deliver cuz the bad merchadise i waste momey and time dont buy staff from this ppl if dont wanna headache date 01-12-15
Comment
Show

1776096 Adust Base Review

#928124
contacted corporate office talked to Ashley Hunter concerning bed bugs found adustable base. Still waiting to be issue to resolve.
Comment
Show
Dear friends I am Damber. I have bought three beds from one of the vcf store. I bought the king size headboard foot-board and the mattress(complete bed). When I had the delivery the delivery guys were rude. It was raining outside and I told them whether they can *** their shoes but they said they can't do it and walk with the shoes on on the carpet. They scratch the wall of the stairway and ceiling. Then they found there was no hardware for...
Read more
A year ago we bought a sleeper sofa/love seat set from Value City Furniture. They offered us an extended warranty for something like $100 (I don't have the exact number in front of me right now) that would cover the sofa for a 3 year period against any damages including pet stains, etc. This seemed like a reasonable price for this kind of warranty so we purchased it. Recently we went back to VCF to purchase a futon/convertible couch. They...
Read more
Anonymous

Anonymous I feel your pain as I have just gone through the same thing with VCF's . The technician came by and looked at the damage. There was a very obvious and very noticeable rip in t...

Anonymous

Ceci I believe everything you say I'm on the phone with insurance and they are just rude They hung up on me twice .... I bought my living room so call leather it's been 1 year a...

Purchased this bed with extended warrantee. 4 months later, bed collapsed. On August 29, 2015, I called service department explaining situation and sent pictures. They stated this has happened before, they will order parts and contact me. Additionally, will provide the repair with a steel frame to prevent this from happening again as there has been many other repairs to this model from other customers. Four weeks of calling, nothing. Finally,...
Read more
1.0
I didn't like
  • Repair company
  • Will never go back
  • Rude customer service
#709117
We purchased what was represented as the best sofa/chair in the store by the Assistant Store Manager at that time. We took out the extended warranty that was offered. We inquired about the material which was represented as leather. We asked how would it wear? Would the leather fade? We were told on every question or concern we had that it would not fade, it would wear with the best so we took them at their word. I will add photos of the...
Read more
Anonymous

Anonymous Please contact the store to get a replacement if the warranty company won't honor a claim. I assure you, Value City wants to keep you as a customer and will take care of you. ...

1.5
Product
#915578
Purchased dinette set and coffee tables set in Bayonne New Jersey. VCF rep talked me into an extended warranty on the furniture purchased. (Never purchase a warranty it is a scam it does not repair what the rep tells you. I would not even purchase furniture from a company that purposely deceives their customers.) I have been trying to get my furniture repaired for over a year now to no avail. You call Crest(the company value city contracted to...
Read more
Anonymous

Anonymous The whole company is a joke. They treat their employees like ***. All they care about is money money money. Not the well being of their employees.

Anonymous

DUNESCAPE THE PROTECTION AND EXTENDED WARRRANTY PLAN IS A RIP OFF...THE COMPANY VCF USES: UNITERS HAS AN AWFUL ATTITUDE....AND HERS HOW IT WORKS: WHEN YOU CALL WITH A CLAIM, UNITERS WIL...

I have purchased several pieces from Value City Furniture in the past. I had a couple problems with a few but they were quick to rectify it. This last trip to the showroom only made me change my mind in purchasing there now. All I wanted this time was one simle accent chair. Its under $100. Yet, they charge a delivery fee of $100 as well. What??? Thats absurd. It only told me one thing: I will never buy from them again. If they want to bring in...
Read more
Anonymous

thats sucks It's ridiculous. I'm about to spend more than $2000 There are tons of furniture stores. I would rather to give my pennies to other stores where treat customer better that here...

tammy3346

tammy3346 I was always thought that Value city had their own delivery drivers but come to find out that they have contracted it out to a company that I would not give you two cents fro....

In March I bought my daughter a bed at Value City Furniture. The salesman suggested that I use their 12-month, no-interest payment plan. I did. It was with World Financial Network Bank. I made a big mistake when I went with their "paperless billing." Here's what happened. I did not read the agreement carefully. It was a six-month, no-interest account, which I did not notice. Last month, the final month of the six-month contract, they...
Read more
Anonymous

MyBillsArePaid... Didnt get the statement? Or just putting the blame elsewhere? Whether you \"got the statement\", you have the merchandise. Or did you forget about that? (Isn\'t that where you...

Anonymous

Value City Furniture We are so sorry this happened and would like to learn more about this so we can help you in any way possible. Please feel free to send an email to vcf.facebookfans@vcf.com. I ...