Value City Furniture Complaints and Reviews
First, let me start off by adding that we owned a leather couch for almost 8 years prior to this new purchase. We decided to upgrade to a recliner sectional with chaise and went to both Art Van and Value City. After reviewing both sectionals, we decided to go with Value City because the couch SEEMED to be of same quality, but at a SLIGHTLY better price. The sales man said the sectional was an excellent selection, great material, and a popular...Read more
Whenever purchasing a sectional from Value City in 2009, a deciding factor was the warranty. The sales people will always tell you their furniture is the same quality as the more pricey name brands. But, an entire sectional with ottoman for under $1,000...... We were leery. But, the warranty was offered to ease our minds. That if the cushions did not stand up to normal wear and tear, they would be replaced. You simply call the warranty company,...Read more
I can not believe this company paid someone for this "people about to vomit because they bought a new piece of furniture" commercial. If I am fast enough I can shut it off. Is this the best you have? I will tell you I would never buy anything from you. Terrible commercial must have been cheap, probably like your furniture. Have some character and spend more for a commercial. I could do better. Since you demand at least 100 word minimum for a...Read more
#579582 by anonymous
by Jayne2015 #694893
Poor quality furniture and the value city sales staff sold me fraudulant insurance. I would RUN from this company. BUYER BEWARE!!!!
Simmons Bedding Company Mattress Review
by anonymous #946090
I purchased a mattress set a few months ago due to having a very bad back and it was the worst purchase ever and it is clearly not the one I laid on in the store unless the models have a support underneath but mines is so soft its worst getting out of bed than it was before I bought this but I learned my lesson on making purchases at Valuecity.
Value City Furniture Couch Review
by Jose22 #786376
Hey ppl dont waste ur money buy sofa whith this valie city furniture i but set sofa first miss parts realy bad Quality merchadise and i reselect those coming whith damage on the side i send back i ask for my money back i ending paying for the deliver cuz the bad merchadise i waste momey and time dont buy staff from this ppl if dont wanna headache date 01-12-15
1776096 Adust Base Review
by anonymous #928124
contacted corporate office talked to Ashley Hunter concerning bed bugs found adustable base. Still waiting to be issue to resolve.
Dear friends I am Damber. I have bought three beds from one of the vcf store. I bought the king size headboard foot-board and the mattress(complete bed). When I had the delivery the delivery guys were rude. It was raining outside and I told them whether they can *** their shoes but they said they can't do it and walk with the shoes on on the carpet. They scratch the wall of the stairway and ceiling. Then they found there was no hardware for...Read more
A year ago we bought a sleeper sofa/love seat set from Value City Furniture. They offered us an extended warranty for something like $100 (I don't have the exact number in front of me right now) that would cover the sofa for a 3 year period against any damages including pet stains, etc. This seemed like a reasonable price for this kind of warranty so we purchased it. Recently we went back to VCF to purchase a futon/convertible couch. They...Read more
Purchased this bed with extended warrantee. 4 months later, bed collapsed. On August 29, 2015, I called service department explaining situation and sent pictures. They stated this has happened before, they will order parts and contact me. Additionally, will provide the repair with a steel frame to prevent this from happening again as there has been many other repairs to this model from other customers. Four weeks of calling, nothing. Finally,...Read more
We purchased what was represented as the best sofa/chair in the store by the Assistant Store Manager at that time. We took out the extended warranty that was offered. We inquired about the material which was represented as leather. We asked how would it wear? Would the leather fade? We were told on every question or concern we had that it would not fade, it would wear with the best so we took them at their word. I will add photos of the...Read more
Purchased dinette set and coffee tables set in Bayonne New Jersey. VCF rep talked me into an extended warranty on the furniture purchased. (Never purchase a warranty it is a scam it does not repair what the rep tells you. I would not even purchase furniture from a company that purposely deceives their customers.) I have been trying to get my furniture repaired for over a year now to no avail. You call Crest(the company value city contracted to...Read more
I have purchased several pieces from Value City Furniture in the past. I had a couple problems with a few but they were quick to rectify it. This last trip to the showroom only made me change my mind in purchasing there now. All I wanted this time was one simle accent chair. Its under $100. Yet, they charge a delivery fee of $100 as well. What??? Thats absurd. It only told me one thing: I will never buy from them again. If they want to bring in...Read more
In March I bought my daughter a bed at Value City Furniture. The salesman suggested that I use their 12-month, no-interest payment plan. I did. It was with World Financial Network Bank. I made a big mistake when I went with their "paperless billing." Here's what happened. I did not read the agreement carefully. It was a six-month, no-interest account, which I did not notice. Last month, the final month of the six-month contract, they...Read more