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We purchased what was represented as the best sofa/chair in the store by the Assistant Store Manager at that time. We took out the extended warranty that was offered. We inquired about the material which was represented as leather. We asked how would it wear? Would the leather fade? We were told on every question or concern we had that it would not fade, it would wear with the best so we took them at their word. I will add photos of the...
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Anonymous

Anonymous Please contact the store to get a replacement if the warranty company won't honor a claim. I assure you, Value City wants to keep you as a customer and will take care of you. ...

1.5
Product
#915578
Kitchen table purchased in January of 2015. Less than one year later the table is defaced. My wife called on April 8th 2016, Spoke to a gentlemen who stated that someone will contact her in regards to scheduling a date to come and make repairs. No call back, or replies to her emails. We spent over $8,000 & Value City, we shouldn't be treated this way. When the delivery crew delivered our bed set, they told us that, the bed was missing 3 support...
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I believe I was scammed! I purchased a set of furniture - A 3-seater sofa, a love-seat, and a rocking recliner- all leather; with a bookshelf and coffee table. The salesman talked me into buying their bogus warranty which he said covers the damages for 7 years. Before you blame me for not reading the fine prints, let me ask you how many fine prints you have taken time to read in your life. Anyways, the leather started fading within 6 months;...
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Anonymous

Anonymous Gotta say, you are very hard on furniture. What makes a coffee table split in half?

2.4
I didn't like
  • Useless warranty
#887275

damaged furniture Review

#519272
Value City Furniture - Simple Review #1407417397
1 of 1
I'll be sending more pix. In addition to this damage, the color of the top of the workstation doesn't match the rest of the furniture in the room.
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I purchased this from Value City Furniture in Columbus Ohio. This is what it looks like just 3 years later. Was told I was purchasing genuine leather. $2500.00 lost.
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I bought a wrap around sofa set from Value City in 2012, now one back cushion and arm rest are peeling. I had bought a 7 year extended contract. I contacted Value City and they gave me the claim center. The claim center sent a technician out 12/26/16. He looked at the sofa an said that the particular cushions had defective material. The technician took pictures and wrote down what he found wrong. As of 1/22/16 I didn't hear anything. I...
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bobs2015

bobs2015 As you now realize, purchasing these "extended warranties" only enhances the store and the warranty provider's income. Best to decline them when offered. This goes for all ext...

I didn't like
  • Non support of product
#776198
Dear friends I am Damber. I have bought three beds from one of the vcf store. I bought the king size headboard foot-board and the mattress(complete bed). When I had the delivery the delivery guys were rude. It was raining outside and I told them whether they can *** their shoes but they said they can't do it and walk with the shoes on on the carpet. They scratch the wall of the stairway and ceiling. Then they found there was no hardware for...
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Purchased this bed with extended warrantee. 4 months later, bed collapsed. On August 29, 2015, I called service department explaining situation and sent pictures. They stated this has happened before, they will order parts and contact me. Additionally, will provide the repair with a steel frame to prevent this from happening again as there has been many other repairs to this model from other customers. Four weeks of calling, nothing. Finally,...
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1.0
I didn't like
  • Repair company
  • Poor overall service
  • Rude customer service
#709117
Bought a sofa bed for $500.worthless couch. Had to remove the 3 bags of cushioning from the upper part so I can be able to at least fit in the couch while laying down. When I tried making couch to a bed, some wire broke and now it sinks in even when I sit. I called the company and they said they would call me back to schedule a service day. That was two weeks ago. I am very dissapointed and will never buy anything from this place again
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Anonymous

Cheryl This couch looks like the same exact one I bought from WayFair for $318 with free shipping. It's a bit of a smaller couch, only 72" long. Selling point for me was that it wo...

2.3
#619744
First, let me start off by adding that we owned a leather couch for almost 8 years prior to this new purchase. We decided to upgrade to a recliner sectional with chaise and went to both Art Van and Value City. After reviewing both sectionals, we decided to go with Value City because the couch SEEMED to be of same quality, but at a SLIGHTLY better price. The sales man said the sectional was an excellent selection, great material, and a popular...
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Anonymous

Anonymous I did buy the extended warranty and of course needed repairs on the wood under the cushion of the couch and the mechanism on the footstool went out. It took them 4 months to ...

etyaekle

etyaekle Who was the manufacturer?

We bought a Simmons Beautyrest Exceptionale mattress for $1700.00 and was told that it was the best mattress in the store. We also purchased the stain guard and was told the mattress had a 10 year warranty. After one year the mattress sagged in the middle 4 inches. They replaced it without problem. The next mattress sagged in less than one year; but we waited before we reported it because of the hassle of being without a mattress. They...
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Anonymous

Grammy2many What difference does it make if there was a stain on the mattress, the problem was the sagging, it\'s not like they could sell the mattress again anyway.

Anonymous

BARB KAUFLIN IM ON MY 3RD AND EVERYTIME THEY CHARGE ME DELV.FEES.I WANT MY 800.00 BACK AND STOP PLAYING GAMES.I HAVE HAD ENOUGH.