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1.7 Based on 92 reviews
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    • Sales people 5
    • Sales rep 2
    • Showroom display 1
  • Customers don't like
    • Rude customer service 9
    • Quality of furniture 6
    • Quality of furniture and repair 5
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Value City at Sandhill are very rude and unhelpful. Also your furniture is never delivered on the date they promise when you purchase. I will never shop there again and if the rest of my furniture does'nt come tomorrow I will cancel my order.

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My wife and I have purchased items from here, and just now tried to take advantage of their "warranty". We bought a bar, two pub tables, 4 chairs and two bar stools. We use two chairs regularly. The other two chairs and two bar stools are downstairs at the bar. I needed a chair, and when I got one of the chairs from downstairs, it has a break in the frame. This chair has never been used. My wife called Valu City, was told they don't sell that... Read more

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Have purchased a mattress set, living room chair, and a recliner only 6 months ago. The recliner cost about $500. The corner has changed me apart, staples out from material on bottom just stapled to wood, back of chair frame loose and material looks like the chair is about 5 years old and pills. Only sat on about 3-4 hours and not every day. They sent someone to see the back. Showed him the rest, saw where it was wearing. Said it is only built... Read more

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Woow! I'm so sorry about all your bad experiences. I must say that I purchased several items from VCF back in 1998, including a leather 3pc green Italian Family Room set and it is still in perfect condition. I clean it once a year with a good quality leather cleaner I bought for my Lexus interior from the car dealership. No complaints here, after 18+ years. Unlike my daughter who purchased her LR furniture the same year, the only thing that has... Read more

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We ordered a dresser and queen size platform storage bed 2-16, with deliver to be 3/17/16. Bed came, not all parts there. Mirror just propped on dresser, not secured. Man came back the next day to secure the mirror and with part to fix the bed Said the bed was a 2 person job and he'd come back Monday. Bed came and when I got home I looked at it. My hubby said it was ok, but I saw scratch marks from assembly and the drawers wouldn't shut. Back... Read more

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Purchased 2 reclining sofas,both the same.They looked very nice for the first 6 months,then the cushions started to sink.Purchased extended warranty.Called warranty company and they sent a guy out to look at them.The company said the cushions were not covered!Then Valu City sent their repairmen out and pushed the cushions up somehow,which lasted for about a month.We now have 2 useless sofas!!!!Product is junk,along with their warranty!!!!Would... Read more

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I ordered their Kohler custom furniture 67 inch(loveseat) couch and 79 in couch 10/1/16 in store with financing. Sales rep and paperwork stated both will be delivered around 11/10/16. 11/12/16 67 inch was delivered. As of today I still don't have my 79 inch couch. But I did receive two bills from the finance company. I filed a dispute with finance company to stop demand of payment of product I did not have. So for now I am not paying. The run... Read more

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I have the worse experience in the store . The customer server are rude and dont answer my question . I purchased a sofa in December 13 and I was suppose to get it the 30 . I call the store and they told that the delivery guy was supposed to be home from 10 to 2pm . I call again at and they told me that they guy was supposed to be at my home from 2 to 6 . I call again and they assure me that I was gonna get my sofa by 9 pm . At 9pm I call again... Read more

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I bought 2 identical sofas because of a huge great room. Was told they were leather; and I know the difference in leather. Start peeling real bad, had warranty that was not honored. Told me happened because body oils from setting on them, I thought that's what sofas were made for. Value City Furniture now place in their ads..bonded leather. I'm getting new furniture soon and dropping that *** right in front of their store with sign warning... Read more

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I was supposed to get my bed on 11/30/2016 still do not have it. From value city on the Carlisle pike. Stote # 092. Very frustrated i need to get ahold of coorpate. my # is 717-582-1825. Read more

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