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VCF called to confirm my delivery day and time 2 days prior to delivery. Furniture never showed and when I called to inquire they stated the day had been changed to 5 days later. I never received a phone call about the change and they stated the delivery day can change because stock changes on a daily basis. How do you have a delivery policy if it can change daily? I missed a day of work and now they want me to miss another day. The manager was...
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Dont buy anything from there its cheap and will break in a heart beat
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Anonymous

Anonymous Yea found that out the other day and the sales rep had the audacity to say that the furniture that they sold me was not good and was cheap ! They are very rude but the manage...

I purchased a furniture set from a great salesperson named Ashok Patel. He helped me find the best prices and the best service I have ever had with furniture. I would recommend him to all people because he knows what he is doing! so stop by Value City Furniture in Iselin NJ and you will be happy with his service. Furniture in this place is also very nice I had a hard time deciding what I wanted because there was such a variety! I found the...
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bedroom set Review

#806892
1.0
Value city on eastern Ave workers need to be retrained. They delivered the wrong bedroom set to us twice. They have a nasty attitude up there. I am very disappointed
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Value City Furniture Couch Review

#786376
Hey ppl dont waste ur money buy sofa whith this valie city furniture i but set sofa first miss parts realy bad Quality merchadise and i reselect those coming whith damage on the side i send back i ask for my money back i ending paying for the deliver cuz the bad merchadise i waste momey and time dont buy staff from this ppl if dont wanna headache date 01-12-15
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Value City Furniture Recliner Review

#709174
5.0
I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this chair repaired I went 4 1/2 months without a chair that I may prompt payments on !! I would call call and call never received return calls finally when the part came in somebody contacted me !! A very poor way of running a company !!
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furniture Review

#694893
1.0
Poor quality furniture and the value city sales staff sold me fraudulant insurance. I would RUN from this company. BUYER BEWARE!!!!
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My husband made a bed purchase for me and we had to reschedule 3 times. The bed was to finally be delivered on Sunday and we waited all morning for the delivery when we got a phone message they had been to our house and left because they could not wait. We called back we find out they were at the wrong house. We verified 7138 and they attempted to deliver to 7128. It seemed like a honest mistake but we were told we would again have to reschedule...
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I purchased a love seat and sofa from Value City back in June of 2015. Less then 6 months after I purchased my set the cushions started going flat. I called the store to get replacement cushions in February of 2016 and it's now May and I have not received my replacement cushions yet. I have called several time a spoken with different people and still no cushions I have been told they are on order. I also purchased a bed from them a year or two...
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Do not trust them..im about to go to court ..imm fighting this im not paying anymore til they give me a better contract...i pay almost two hundred a month and 12 goes to my furniture ...they never told me this or showed me paper of this this is worst than rental center....i have paid too much to lose my furniture and cant afford to let them have my furniture. ..im fighting it the best i can..pe needs to know
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The material is loosing on all three of back and they had someone come out to look at itApril 12th have not heard anything until May 6th between the time they tell me they will get back with and I called today Now they tell me there nothing wrong with my set and they have to take his word against mine they all are lied too me and they way they talk to me no customer service skills only had the set Feb
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I had bought a matress, turns out it had a huge hole in it and then value city brought me another one, it was coming apart at the seams,, literaly, so value city came to my home and brought me a third matress, and when they brought it in the house, value city employees broke 2 antique lamps and never have replace them yet and this has taken place from 4-14-16 till now and continueing to give them my complaint and i still havnt got any response...
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1.0
I didn't like
  • Quality of furniture and repair
  • Repair
  • Delivery
#842572
I have received horrible customer service. After 1 year of a repeat issue I asked for my money back. It was a hassle indeed to get my money back. Its been 2 1/2 weeks since they picked up the furniture. No check as of yet. I call about it and no one seems to know anything about the status. So furious right now. I will be taking legal actions. I have been trying to talk to the store manager. All they do is put Sue on the phone. Sue laughs at...
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2.2
I didn't like
  • Not profesional manager
  • Delivery service was a nightmare
  • Being lied too
#830292
I had a smiliar problem like this they gave me the showroom floor bedroom Set.... I pick out.. It was damage then they told me I couldn't pick out another one ... N I ask for the manager then so they let pick out one I didn't like it I was cheap... So I ask them to replace the piece that was damage.. They said it was off the market .. So they had the same bedroom set in they clearance room so they gave me parts off it .. They where damage as...
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