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I purchased a couch, loveseat and ottoman from Value City in Novi, MI. After 4 months my son sat on the couch and it broke it took them a month to send someone to look at it. They took it to fix it another month later. The love seat broke and the cushions on all...
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Anonymous

Barb Bought a leather sofa and love seat the sofa is at VC getting fixed after 9 months it\'s sagging to the floor in the middle. Still haven\'t gotten it back. I filed a compla...

Anonymous

j weber vcf sells ***. Pure and simple. They treat their people like ***, too. I wouldn\'t pi s s on jay schottenstein if he was on fire in my front yard. True.

please please do not shop here they are horrible,i have had delivery of three dining room table all damanged still waiting do not spend your money here run!!!!!!!!!! horrible!!!!!!!!!!!!!!!!!!!!!!service is horrible no satisfaction at all they donot care i have never...
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Anonymous

me So what exactly happened here?

I ordered lot of furniture from VCF on 1/26/08 with delivery on 2/18/08. They agreed to deliver all furniture on 2/18/08. On 2/15/08, I got phone from VCF and asked me to reschedule delivery on 2/19/08. I refused as I took day off to receive delivery and had new house...
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Anonymous

class yes speaking about customer service sucks I went there to pick up something and there were direction were to go to get the item the cashier told me just drive around the back ...

Anonymous

Tom Cindy, Either you must work for VCF or you must be a valued customer that has bought tons of stuff from them and had a wonderful expiernce with them. Which is it?????

We bought a leather sofa & love seat from Value City in Nov. 2007. Within the 1st week the puffed up arms went flat and the seat cushions were hitting the wood frame when we sat on it. We called them and their repair man come out and said, "it would be after...
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I bought a five piece leather furniture set for 2,500. After 1 month the sofa and loveseat were caving in the middle. They brought it back all built up in the middle so you went forward when you sat on it. At this time the cair was also falling forward. I have sent it...
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Anonymous

BETTY I WOULD NEVER BY ANTHING FROM VALUE CITY. YOU GET WHAT YOU PAY FOR AND IN THIS CASE THAT\'S WHAT YOU GOT .... JUNK.

I can't understand why there are ANY complaints about this company. I've shopped with them for years, both in Kentucky and now in West Virginia and have only gotten great service and good quality furniture. Even the delivery men in from St. Albans, West...
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Anonymous

Megan McGinnis I went to Value City Furniture in Mentor Ohio and I thought that it was a great store. All of the sales people were very nice and helpful. Customer service was GREAT!! I love ...

i have bought two king set of mattress and boxsprings from them and they both bad to sleep on so sore and back pain off both sets we bought paid 899.00 in 09/19/06 not right first set there butt managerwould not do nothing on first set so i bought second set dome on my...
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I ordered furniture in the beginning of August, they said 8 weeks delivery. For some reason I called them mid-October and they said all was ok, I should get delivery in a matter of weeks. I then got a call on Halloween... "You will be upset with us...we forgot to...
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Anonymous

One more Pissed customer Dont buy thier ***. It\'s just waste of ur time and money. I will never suggest anyone to buy it from VALUECITY FURNITuRE.

Anonymous

nancymccleaf@yahoo.com City Furniture is the worst place of business I have ever dealt with..My husband(on his own)purchased a coffee table and end table.We returned to the store to upgrade and were...

A year ago we bought a sleeper sofa/love seat set from Value City Furniture. They offered us an extended warranty for something like $100 (I don't have the exact number in front of me right now) that would cover the sofa for a 3 year period against any damages...
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Anonymous

Anonymous I feel your pain as I have just gone through the same thing with VCF's . The technician came by and looked at the damage. There was a very obvious and very noticeable rip in t...

Anonymous

Ceci I believe everything you say I'm on the phone with insurance and they are just rude They hung up on me twice .... I bought my living room so call leather it's been 1 year a...