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We purchased a bedroom set from VCF in Tri-County in 2011! The be set had inlay frosted pane insert at the top of the nightstand, headboard and night stand. I realize the furniture is out of warranty, as the purchase was made five years ago! However, my concern was can VCF send one of their repair tech out, or direct me to someone who could repair it.VCF customer service representative said, VCF cannot do either due to laibilty restrictions! So...
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They are lier. They do not deliver on delivery dates and the customer service is the worst. They needed to be sued for not keeping their promise. I ordered around 2500$ worth thing from them and they wrote on my receipt about the delivery date and yet did not deliver on time. When I called customer services to ask about the deliver changes they were very rude and not being helpful at all. I would never ever buy things from them and would not...
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I didn't like
  • Delivery service was a nightmare
  • Not profesional manager
  • Quality of furniture and repair
#897656
I purchased 2 beds from Value City. Upon having the delivery guys leaving my home my son and i discovered we had 2 pieces of jewelry stolen from my home. I called the St. Peters location and spoke to the manager Andy. After explaining the situation Andy proceeds to respond to me by saying "i don't know what you expect me to do. That's on the delivery company". No apology. Nothing. I proceed to file a police report. After speaking to Andy again ...
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Delivery Service Review

#844863
1.8
Very unsatisfied was mislead about a package deal delivery was made n didnt get what i ordered
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Value City Furniture Customer Care Review

#842724
1.2
This is the worst place to buy your furniture from i have been waiting since February to have my repairs done on my merchandise and still nothing and i paid for a five year warranty and for what
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Sofa Review

#833481
1.9
Terrible, Terrible, Terrible, service! I will NEVER spend MY money here again. I've had my sofa replaced three times because it falls apart. The last time I asked for my money back and I was told no. I can only have my sofa fixed. It's unrepairable and I spent over $800.00 on it.
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furniture Review

#821016
1.0
False advertising. I ordered a lot of furniture. It said 3 weeks till delivery I was ok with the long 3 weeks just before a special event. Then they call and say order is on back order and it will be 3 more weeks. Wow over 1 month for furniture. Would have never purchased if I knew I would not have furniture for the event like it said online. Awful company
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Kitchen table purchased in January of 2015. Less than one year later the table is defaced. My wife called on April 8th 2016, Spoke to a gentlemen who stated that someone will contact her in regards to scheduling a date to come and make repairs. No call back, or replies to her emails. We spent over $8,000 & Value City, we shouldn't be treated this way. When the delivery crew delivered our bed set, they told us that, the bed was missing 3 support...
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I believe I was scammed! I purchased a set of furniture - A 3-seater sofa, a love-seat, and a rocking recliner- all leather; with a bookshelf and coffee table. The salesman talked me into buying their bogus warranty which he said covers the damages for 7 years. Before you blame me for not reading the fine prints, let me ask you how many fine prints you have taken time to read in your life. Anyways, the leather started fading within 6 months;...
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Anonymous

Anonymous Gotta say, you are very hard on furniture. What makes a coffee table split in half?

2.4
I didn't like
  • Useless warranty
#887275
Worst furniture store in america!!!! Delivered my furniture after waiting 3 hrs for them to arrive AT THE WRONG ADDRESS!!!!!! Then after calling them wanting my furniture they told me not today. I would NEVER EVER advise buying a *** tning from these rotten SOBs!! Godd luck to you if you do! Canceling my credit card payment now. THANKS VALUE CITY FOR BEING THE ABSOLUTE WORST FURNITURE COMPANY IN THIS COUNTRY!!!!!!!
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1.0
#880044
I bought a mattress set 1 year ago and a year into buying it it has sunk in and gives me back ache. When i called for a replacement, they said it did not sink in enough and they cant replace it and he doesn't care about the comfort. This is absolutely absurd. When you spend so much money on an essential the least you would expect is for it to last for as long as the money is worth. Also, when i called in to complaint the technician came 3 weeks...
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1.0
#872809
I'm glad I read the reviews before purchasing. We went to the store and found a couch, but decided to read reviews before purchasing. So glad we did. Thank you for honest reviews about Value City Furniture. You saved me $800 dollars. The Sales person was nice, store was well displayed with variety. As a result of the reviews, we saved our money and went to Sam's Club. It appears Value City carried American Signature at one time and as a...
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2.6
I liked
  • Sales people
  • Customer service
#869463
I took off work today waiting for a delivery. The furniture delivered damaged and missing a piece. The store where it was purchased was not empathic. I was referred to the delivery center in which I requested that they pick the furniture up today. I was told this was not an option and it will have to wait until Wednesday. The corporate number 614-221-9200 transferred me to the customer service 888-751-8552 which is on their website.I called...
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Acceptance now is a rent a center, fraud makes you think its value city. They will say words like finance, payments and 90 days same as cash. They never told me its a rent monthly charge, they did slip two papers in the envelope that said lease. The receipt said finance, the paper i signed said payments. I never received a formal contract.
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Anonymous

Mad Nanny We borrowed $1900.00. In the 90 day period we paid almost$1300.00.After paying $208. 00 for 15 mnts.the pay off was $1700.00. We were told we would get the $150.00 for delive...