filters
state:
Show
city:
Show
category:
Show
product:
Show
Matttess (2) buckling purchase in March 2016
Read more
Anonymous

Anonymous I made the call ,service rep came out Friday 26th ,went to show him how it buckles told me don't sit on it memory foam takes two hours to go down,thing is it's not that kind h...

We purchased a bedroom set from VCF in Tri-County in 2011! The be set had inlay frosted pane insert at the top of the nightstand, headboard and night stand. I realize the furniture is out of warranty, as the purchase was made five years ago! However, my concern was can...
Read more
They are lier. They do not deliver on delivery dates and the customer service is the worst. They needed to be sued for not keeping their promise. I ordered around 2500$ worth thing from them and they wrote on my receipt about the delivery date and yet did not deliver...
Read more
I didn't like
  • Not profesional manager
  • Delivery service was a nightmare
  • Quality of furniture and repair
#897656
Reply to reviews

Value City Furniture Sofa Review

#850507
Don't buy the bonded leather sectional at value city. It's a waste of money, it peels and tears. Mine only lasted 2 years and I barely sit on it
Comment
Show

Delivery Service Review

#844863
1.8
Very unsatisfied was mislead about a package deal delivery was made n didnt get what i ordered
Comment
Show

Value City Furniture Customer Care Review

#842724
1.2
This is the worst place to buy your furniture from i have been waiting since February to have my repairs done on my merchandise and still nothing and i paid for a five year warranty and for what
Comment
Show

Sofa Review

#833481
1.9
Terrible, Terrible, Terrible, service! I will NEVER spend MY money here again. I've had my sofa replaced three times because it falls apart. The last time I asked for my money back and I was told no. I can only have my sofa fixed. It's unrepairable and I spent over $800.00 on it.
Comment
Show
I purchased 2 beds from Value City. Upon having the delivery guys leaving my home my son and i discovered we had 2 pieces of jewelry stolen from my home. I called the St. Peters location and spoke to the manager Andy. After explaining the situation Andy proceeds to...
Read more
Value City Furniture - Kitchen table defaced, not even 1 year old. No return call back when called to report damage.
Value City Furniture - Kitchen table defaced, not even 1 year old. No return call back when called to report damage.
Kitchen table purchased in January of 2015. Less than one year later the table is defaced. My wife called on April 8th 2016, Spoke to a gentlemen who stated that someone will contact her in regards to scheduling a date to come and make repairs. No call back, or replies...
Read more
Value City Furniture - A home for glittering pieces of rubbish
Value City Furniture - A home for glittering pieces of rubbish
I believe I was scammed! I purchased a set of furniture - A 3-seater sofa, a love-seat, and a rocking recliner- all leather; with a bookshelf and coffee table. The salesman talked me into buying their bogus warranty which he said covers the damages for 7 years. Before...
Read more
Anonymous

Anonymous Gotta say, you are very hard on furniture. What makes a coffee table split in half?

2.4
I didn't like
  • Useless warranty
#887275
Reply to reviews
Worst furniture store in america!!!! Delivered my furniture after waiting 3 hrs for them to arrive AT THE WRONG ADDRESS!!!!!! Then after calling them wanting my furniture they told me not today. I would NEVER EVER advise buying a *** tning from these rotten SOBs!! Godd...
Read more
I bought a mattress set 1 year ago and a year into buying it it has sunk in and gives me back ache. When i called for a replacement, they said it did not sink in enough and they cant replace it and he doesn't care about the comfort. This is absolutely absurd. When you...
Read more
I'm glad I read the reviews before purchasing. We went to the store and found a couch, but decided to read reviews before purchasing. So glad we did. Thank you for honest reviews about Value City Furniture. You saved me $800 dollars. The Sales person was nice,...
Read more
2.6
I liked
  • Sales people
  • Customer service
#869463
Reply to reviews
I took off work today waiting for a delivery. The furniture delivered damaged and missing a piece. The store where it was purchased was not empathic. I was referred to the delivery center in which I requested that they pick the furniture up today. I was told this...
Read more