Lori C Cod

We feel taken advantage of, lied to, and left to deal with our financial loss on our own.

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Valley Storage - We feel taken advantage of, lied to, and left to deal with our financial...
Valley Storage - We feel taken advantage of, lied to, and left to deal with our... - Image 2
Valley Storage - We feel taken advantage of, lied to, and left to deal with our... - Image 3

After phoning and making sure there was 24/7 video surveillance and the staff checked the facility every day for any issues, we were also informed that the front gate had a monitoring entry system. With those reassurances, we moved our belongings into Valley Storage, (V.S.), Akron, Dec 2019.

Thankfully, nothing occurred for two years. But in February 2022 we received an email from V.S. asking if we were aware our padlock was broken. This was news to us, so we requested they placed a new lock on the unit at once.

Roughly a month later, we went to Akron to check on the unit and make a police report. The Police officer said this storage facility is constantly being robbed. Especially in winter months, when snow piles up in front of the entrance gates, so the gates can't shut. The officer said that the facility never tries to remove the snow and so the gate doesn't close for days at a time.

Our unit was completely ransacked. More than half our belongings were gone, and what was left is vandalized. The thief ripped through our boxes, choosing what to steal. Drawers had been dumped out, and clothes were stolen off their hangers, leaving the hangers behind.

While at the facility, an employee told us there is video surveillance for the facility, but only certain areas are videotaped. She told us our unit had never had videotaped surveillance. Even though we were told it had. Valley Storage advertises 24/7 video surveillance with signs everywhere as well as on their web page.

The signs say video surveillance, no caveats. These unacceptable business practices resulted in our unit not being videotaped and sometimes not sufficiently protected due to the freezing of the front gate. The staff at V.S. misled us.

V.S. did not provide sufficient protection for our possessions. Valley Storage used false advertising, faulty equipment, and allowed snowbanks to remain, thus leaving the front gate open so the monitored entry system was useless.

The result of these failings was an unprotected storage facility where our property was stolen.

L. Cava

View full review
Loss:
$15000
Pros:
  • Automatic withdraw is efficient
Cons:
  • Unable to reach an employee to speak to
  • False ad
  • Misleading information

User's recommendation: Do not take the word of a staff member over the phone. Tour a storage facility before signing an agreement.

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