Young Myx
map-marker Pittsburgh, Pennsylvania

Poor Customer Service

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I purchased a swimspa in Feb 2022. We were told the tub was blemished : scuffed.

The spa was delivered in May 2022. Immediately upon delivery, we noticed that one end of the spa was lower about an inch. In addition, one panel was crushed. We notified Valley Pool and sent pictures of the deformity.

We were informed that they would order a new panel and have the Regional Manager contact us about the spa deformity. At least once per month since May (water testing at store) I asked Rhonda when we would be contacted by the Regional Manager. This has never happened and weve been given a multitude of reasons./ excuses. Water cannot run off due to the deformity.

Weve been more than patient with them. Now- there is corrosion of the knobs on that end. We submitted photos and escalated. They told us that we were told about this blemish when we purchased it but we werent.

Lesson learned: 1) If you buy a blemished model, get IN WRITING exactly what the defects are.

2) do not expect to get the Regional Manager to get in touch with you. Were not sure he even exists. 3) its a waste of your time to get problems resolved with them.

Its always something the customer has done wrong.

I do not recommend this company. Poor customer service.

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User's recommendation: Get every detail in writing. Go somewhere else

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