Laura G Bkl

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Very expensive old product

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Valley Beauty - Very expensive old product
Updated by user Apr 23, 2022

I don't know why my issue is marked "resolved" as it is still unresolved. I have not been contacted by Valley Beauty and I still have the old product.

Original review Mar 24, 2022
I paid $245 for a Kerastase kit that is old. The kit has two items that have to be mixed together. The product is old and will not properly mix. It has a strange smell as well. The contents were dusty as if the kit was maybe used for a display before I received it. I divided my payment into four installments so I'm still paying for something unusuable. The website "invited" me to review my purchase, which I did three times, but because it's negative they will not post it. I am giving two stars because they do have a lot of good brands but they make those brands look bad by selling old product.
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  • Large assortment
  • Nice website
  • Youtube videos for product use
  • Old product
  • No attempt to replace product
  • Refusal to post negative reviews

Preferred solution: A fresh kit

User's recommendation: Use caution w/expensive items that they may not sell a lot of

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