Valenzuela Dental Group Dental Crown Service Review from Valley Springs, California

I had a crown installed by Dra Brenda which lasted about 8 months. The crown supposedly had a year guarantee, and I know the crown just fell off the tooth stem, as I had pushed it back on when it first fell off. That lasted fine for about a week. When I was eating some jellied candy, a few moments afterwards I noticed the crown was missing. I must have accidentally swallowed it. After a most unpleasant experience of drinking salt water to throw up the crown unsuccessfully and even resorting to sodium citrate, the crown could not be recovered. Knowing of the warranty, I decided to drive to Los Algadones from Sacramento to have it replaced. I was told the tooth stem had broken and the warranty was not applicable. I could see the stem and it didn't appear broken to me, just appeared to me that the glue had failed and the crown fell off. I was told to replace it they would have to remove the adjacent crown and fuse the two together. This would incur the cost of two crowns. I'm not a dentist but it seemed logical that would be more holding power. The process began and after the crowns were made and being installed, my pain was so intense at the gum level of the crowns and also in the gum below my lower partial I could hardly bear it. The alignment of my lower partial was not right and after many attempts to correct it, I finally said it was ok because I needed relief from the pain and did not want to deal with it any more. Just wanted no more pain. !!! My last visits to Dra Benda were good but this one was not so good. Additionally, while I was waiting for the lab to process the crowns, I found that all the dental offices around were only charging $120 a crown instead of the $150 she was asking. I did manage to get that price after signing a no warranty clause. After all, what good is a warranty if they won't honor it. My final remarks about Dra Brenda is that the warranty was not true, the care about my pain was lacking and the above comparative prices was not fair to a third time repeat customer. Also my lower partial still is not aligned 100 percent. Maybe the temperature had something to do with it as it was over 113 that day.
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1 comment
#1683936

warning, best stay with higher prices in good old USA

ID
#891426 Review #891426 is a subjective opinion of poster.
Location
Valley Springs, California
Service
Valenzuela Dental Group Dental Crown Service
Reason of review
Warranty issue

8 Crowns problem

Dear Patient: I read your comment about your 8 crowns that was done from Dra Brenda Talamantes in our Valenzuela Dental Group, I would like to Apologize for the Bad service done to you, as you know all of our Dental Service done in our clinics are guarantee. I'm asking you to gives us another chance to re-due your crowns at no charge, we care about our Patients a we wanted them to go happy so please gives a call so we can schedule an appointment a re-due your crowns. My sincerity Apologize from my self and the Valenzuela Dental Group Dr Jesus Valenzuela
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ID
#538646 Review #538646 is a subjective opinion of poster.
Location
Los Algodones, Baja California
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Avoid mexican dentist Brenda Talamantes and jose valenzuela dental group

Please don't go to Valenzuela Dental Group! They suck tremendously and did a horrible job on my crowns. All 8 of my crowns smell sooooooo bad along the gumline because the so called dentist Brenda Talamantes glued the crowns on knowing they were a bad fit. They were literally falling off my teeth before she glued them on. Any real dentist knows that they should be air tight even before the glue is placed. This means they fit perfectly. No matter how many times I told them they are not fitting right. They stared at me like im crazy and said "oh they look fine". Omg i am so upset that people like this actually exist. They just sit there and steal your money and smile. I would do anything to get them back and not let them do this to other people!!
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1 comment
#1683940

Was this at Jose Valenzuela DDS office. If so I will confirm not a good place.

ID
#364325 Review #364325 is a subjective opinion of poster.
Location
Glendale, Arizona
Loss
$3000

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