Betty P Eff

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Irritated and tricked. Damage to property and disregard to our requests.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Valentine Roofing - Irritated and tricked. Damage to property and disregard to our requests.
Prior to signing an agreement for over $40,00 to replace outbuilding roof and home roof, we specified the importance of no leaking oil, gas, equipment or vehicles on any black-top. This was covered in person to sales rep, and project manager. It was conveyed to me that I would be notified every step of the way and of any issues. Gas was stored and then spilled on blacktop. blacktop, oil was dripped from machinery
View full review

Preferred solution: Apology. Accept responsibility. Stop blaming the customer, realize the several mistakes that were made. Solve the issue, even though the window of opportunity to fix was day 1. Now the gas is soaked onto the asphalt.

User's recommendation: Not again. They did not let me know of spill, refused to apply gas absorbent

Dean C Ldf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hours of operation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I understand roofs need to get completed. But working after 9pm nightly and now on Saturday at 7:30am is too much. Your business isnt even open until 8am. Have some professionalism and compassion for people to in the neighborhood that have to listen to the noise from early day until long into the evening. Isnt working in the dark a safety concern?
View full review
Pros:
  • Good work
Cons:
  • Rude workers

Preferred solution: Apology

Resolved
Jaisen Gjf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Over promised and under delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Valentine Roofing - Over promised and under delivered
Valentine Roofing - Over promised and under delivered - Image 2
Valentine Roofing - Over promised and under delivered - Image 3
Updated by user Jan 29, 2019

pissedconsumer is a scam site, please don't use

Original review Jan 25, 2019
Fail. Over promised and under delivered on my roofing project. Valentine bid to replace my roof and skylights all at the same time. They also wrote into their contract that they would install cricket on my chimney, as there were some water issues with the existing roof. The crew sent to work on my roof was pretty good, but they took 7 days when they had estimated 4-5 days to complete project (I was up front with them with it being a tricky roof). I did have to go out and buy 8 2x6 fascia board to replace some that were dry roted and Valentine want to replace. Every day of the project they promised they needed to figure out how to do the cricket, which was written into the contract to fix chimney water issues. Every day, till the last day of the project when they told me adding the cricket was impossible. WTF?, You guys specifically wrote the cricket into the contract. Other than having the roofing re-done, the cricket was the most important part of project. You guys are the roofing experts, I don’t know why you wrote it into contract if you don’t know how to make one. On the last day, Valentine also told me I needed to get a mason to move the counter flashing up seven inches. Well, why didn’t you tell me that before the last day? I got a bill on the last day they worked on roof. I notified them the chimney and cricket were not done and I’m not paying the other 2/3 till these issues get resolved. Skylights show up a month later and none of them fit. Like off by 3-4 inches each way. Another month wait and they finally get them right. I’m totally cool wit that, things happen. Bottom line is the roof and skylights are leaking into the ceiling and Sheetrock. No cricket as written in the contract. Something totally lost in translation with the chimney flashing. Valentine considers their job down and I have a leaky roof and a ceiling that is water logged. As we could not resolve this, Valentine turned me over to the lawyers. They were nice enough let me deduct $100 for their failure to install cricket, which is now causing the chimney to leak.
View full review
Loss:
$24000
Pros:
  • Crew worked had
Cons:
  • Poor communication with office staff
  • Roof leaking
  • Not installing the cricket as outlined in contract
Reason of review:
Work Experience or Job Application

Preferred solution: put in my cricket and fix the leaking roof

1 comment
Jaisen Gjf

Please remove this review.

Anonymous
map-marker Tacoma, Washington

Horrible After-Sale Service

They got the work done quickly but unfortunately that is where the positive ends. The company extended the shingle line on my rental property. After the first rain, large amounts of water came sheeting down behind the gutter and entered a bonus room, drenching the carpet. Clearly this was an issue with the roof job, as there was no mention of anything changing or gutters needing to be adjusted. My management company called Valentine who denied any responsibility, saying they didn't change anything. Naturally, it doesn't take a high school graduate to realize if a problem didn't exist before someone did work on a roof, but existed afterward, it was the completed work that caused the problem. But no, not with Valentine. They took no responsibility. So, instead, I had to hire an outside contractor, paying hundreds more, to fix gutters that needed adjustment based on Valentine's poor work which they denied. And not as funny then as it is now, the contractor who came out for the gutters said, "Oh, looks like the people who did your roof changed the shingle line." Unless, of course, you ask Valentine. They apparently didn't do anything... except lose a customer for life.
View full review
Loss:
$600
Reason of review:
Poor customer service

Preferred solution: Price reduction

3 comments
Guest

No report of completion

Guest

I sure hope your name isn't Nathan.

As I am a tenant in a rental home, and a new roof was put on. The owner turned down recommendations to replace a metal roof, gutters and trim boards.

Those were included in the bid by Valentine Roofing. I was present for the bidding process and installation.

The first rain after install... rain leaked behind the gutter on the bonus room...

this gutter line happens to under the metal breezeway roof. The metal roof impeded the ability of the roofing crew to adequately install shingles.

In this case the fault was on the owner for ignoring professional and educated recommendations.

I am a College educated Union Carpenter.

Guest

Was his name Kurt? And I can't remember his brother's name? Troy maybe?

View more comments (2)
Porscha Dvo
map-marker Kirkland, Washington

Homeowner

Updated by user Aug 29, 2013

August 27, 2013 Valentine Roofing employees came to my home and completed the following repairs: Removed both ridge vents, recut the openings, installed new ridge vents and treated the mold in attics.

Based on these repairs being completed I request to withdraw my complaint.

Please remove this posting. Thank you very much for your assistance.

Original review Aug 15, 2013
Valentine Roofing Inc 669 Strander Blvd Tukwila, WA 98188 Lic #VALENR1927J8 Replaced my roof in July 2011. They failed to cut the ridge vents on my new roof to manufactures specifications. Now two years later during an engery aduit the inspector found mold in the attic. Been trying for the last month to get them to repair the defective installation with no success. Very very disappointed. Read the following:Neal, Thank you for e mail dated July 25, 2013 12:15 pm with the link to ridge vent installation, your time and effort to address my concerns. I have done a fair amount of research on attic venting I found not all roofs vent the same way. What works on one roof may not always work on another. I sincerely hope you and Conner will take another look at the whole picture and try to understand the facts as I see them. Regarding Environix I ask them to come inspect and tell me what the mold was from and provide an estimate of the cost for repair. I did not know the manufacture of the ridge vent at that time so I was unable to provide them. This was stated on page 6 under Attic Ventilation of the Environix report. They did not come attempting to sell me anything. On July 12, 2013 I called you after the Environix inspection and told you they said the ridge vent was improperly installed. I offered for you, Conner or another party to come and personally inspect the ridge vent cut out. In my e mail to you dated July 18, 2013 6:17 pm I stated "The issue with my roof and the mold in the attic concerning Valentine roofing is pretty straight forward as I see it. Is the ridge vent installed correctly per the manufactures recommendations and industry standards?" I also stated in the same e mail "If you can show me the ridge vent was installed correctly per the manufactures recommendations and industry standards that would resolve the issue between me and Valentine roofing". Your e mail dated July 19, 2013 1:30 pm you stated "The ridge vent is installed correctly to manufactures specifications". The Quarrix Trimline was installed on my home. You also attached the e mail from Conner dated July 18, 2013 12:35 pm that stated "the ridge vent was installed to manufactures specifications". In my e mail to you dated July 20, 20139:41 pm I ask you "How far is the sheeting supposed to be cut back on each side from the peak for the Quarrix Trimline?" In your e mail dated July 21, 2013 10:14 am You stated "Quarrix calls for the sheeting to be cut back no MORE than 2" measured from the top of the roof deck, it will always appear smaller from the underside due to pitch. Typically roofers aim for between 1 and 1 1/2" ,again, measured from the top. Believe it or not, provided there is open access the width of the cut isn't as important as you might think, the ridgevent works like a vacuum, the combination of warm air rising and the air pressure differential on the outside of the intake venting causes the air to move". On July 23, 2013 I made contact with the Quarrix representative Steve Weller and ask if your statement was correct. Steve told me he did not agree and said the cut would make a difference. I followed up with an e mail to Steve Weller attaching pictures taken by Environix showing how small the cut for the ridge vent is. After calling Steve Weller back to confirm he received the pictures. Steve Weller asks me about the gable vents. I wasn’t sure at first what he was talking about so he explained the vent’s in the picture I had sent him. After I understood Steve Weller was talking about the vents on each end of the upper section of my house. I told him my house was built with them, they have always been there. Steve Weller told me you’re not supposed to install a ridge vent on a home with gable vents it interrupt the air flow. Your e mail dated July 25, 2013 12:15 pm with the link to ridge vent installation where you stated "The pertinent sections for you of the above link are "Detail A" and the "Ridge Vent Installation Instructions" of the PDF". Upon review of detail A I note it specifically states for low profile roof "2" min. opening (Truss install)" which I have on the upper section and for "3 1/2" min. opening (center beam)" which I have on the lower section of roof. Nothing in detail A states what you stated which was "Quarrix calls for the sheeting to be cut back no MORE than 2" measured from the top of the roof deck". I went up in the attic and measured the cut out for the ridge vents myself. I found on the lower section the cut out is less than 2" see attached photo 004. I also noted several areas where the tar paper was not cut back and blocking the opening (attached pictures 003, 006, 007). On the upper section I found the cut out to be less than 1" (attached picture 0013). I also noted areas where tar paper was not cut back and is blocking the opening (attached picture 0019). As I tried to explain to Conner I have lived in this house for over 30 years. I had the roof replaced in 1993. The house was not built with fans in either one of the bathrooms. The kitchen fan is the same as when the house was built. About 20 years ago I had energy audit and had more insulation added then. Which was considered to be an improvement at the time. A lot has changed in the last 30 years on insulation and sealing. I raised two kids in this house and for the last 15 years it’s only been my wife and I. So the moisture from the house was greatly reduced. Two years ago when Valentine roofing replaced my roof with a complete tear off there was no mold, no moisture problem in the attics. You also put new vent pipe sections and covers on the kitchen exhaust fan and furnace. Conner decided to change the venting in the upper attic to a ridge vent telling me it was better and would look better. If installing fans in the bathrooms and changing the kitchen fan would resolve this issue I would have done it the first day. The fact is Environix has told me I could do all the things recommended and it won’t solve the problem unless the venting is corrected. I have changed nothing in or on my house in the last two years except the roof and venting. Now I have mold in the attic. According to your own statements and Quarrix, the installation instructions have not been followed. By this letter I’m making one last good faith effort to resolve the issue with Valentine roofing. I’m requesting the ridge vent on the upper section be removed and the original type vents be reinstalled. Because the whole is not cut to the proper opening and you’re not supposed to install a ridge vent on a house with gable vents per Quarrix representative. And Conner is recommending covering the gable vents per Envirox report. And the other vents worked for 36 years without any problem, with no mold in the attic. I’m requesting the lower section ridge vent be removed and the hole re-cut to 3 ½ " min. per Quarrix manufactures specifications and insure all tar paper is cut back not blocking the hole. As this section previously had a ridge vent working with no problem. I’m requesting we work out mutual agreement on treating the mold. I’m requesting Valentine roofing repay me the $175.00 paid to Environix for the inspection fee July 12, 2013. If this is done I will release Valentine roofing from any future claims regarding the mold. Sincerely, Steve Taylor
View full review
Loss:
$3625
3 comments
Guest

I am the owner of Valentine Roofing and this was a big misunderstanding. Steve Taylor is completely happy and satisfied. He has withdrawn his complaint.

-Connor Valentine

Guest

August 27, 2013 Valentine Roofing employees came to my home and completed the following repairs: Removed both ridge vents, recut the openings, installed new ridge vents and treated the mold in attics.

Based on these repairs being completed I request to withdraw my complaint. Thank you very much for your assistance.

Guest

You will probably never see any compensation from this company. There are some companies out there who refuse to take responsibility for anything. The lack of a company response seems to make me believe this complaint.

View more comments (2)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article